Customer Service Representative (Loan & Financing)
Customer Service Representative (Loan & Financing): Deliver friendly, solutions-focused support via calls and WhatsApp; ensure data accuracy and grow with our team.
We usually respond within
three days
JOB RESPONSIBILITIES:
Handle customer inquiries promptly and professionally through phone calls and WhatsApp.
Provide accurate and detailed product/service information to customers.
Record, update, and maintain customer details in the system to ensure data accuracy.
Assist in troubleshooting and resolving customer issues, escalating complex cases to the relevant department when necessary.
Ensure high levels of customer satisfaction by delivering timely and effective support.
JOB REQUIREMENTS:
Fluent in Malay (spoken & written) is preferably.
Fluent in Chinese (spoken & written) is an advantage.
SPM/STPM/Diploma/Degree in any field
Prior experience in customer service, call center, or telesales is an advantage
Able to work under pressure and meet daily targets
Willing to work shift schedules, including weekends and public holidays
Positive attitude and good problem-solving skills
Department
Customer Service (CS)/ Customer Relation (CR)
Role
Customer Service Representative
Locations
Kuala Lumpur
Remote status
Fully Remote
Monthly salary
MYR2,500 - MYR4,500
Employment type
Full-time
Employment level
First / Mid Level Officials
Work Days
5 days per week
Working Hours
Morning: 9am - 6pm Afternoon: 5pm - 2am Night: 1am - 9am
About UpGrowth HR Sdn. Bhd.
UpGrowth HR Sdn Bhd
, headquartered in the vibrant commercial center of Kuala Lumpur, Malaysia, has emerged as a leading player in the BPO industry for SME, specializing in HR outsourcing, Telemarketing, Customer Experience, Finance & Accounting services, Cosec and other services.
Founded in 2023 by Jason W, the company was established to address the evolving needs of modern businesses by offering specialized outsourcing solutions.
Founded in
2023
Coworkers
About 50