Customer Service Representative (Insurance)

About Integrated Specialty Coverages Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. Job Summary The Customer Service Representative (CSR) provides essential support to underwriters, agents, customers, and internal teams across both commercial and personal lines and will be a key part of our Specialty Brokerage Services (SBS) team in Ohio. Integrated Specialty Coverages (ISC) acquired Specialty Brokerage Services (SBS), a Columbus-based wholesale brokerage, in January 2026. SBS is well known for its strong personal and commercial lines capabilities, deep carrier relationships, and long-standing reputation for service excellence. This CSR will join a growing wholesale business unit, as SBS adds immediate depth to ISC’s offerings, including a niche in high-value personal lines that complements ISC’s exclusive homeowners programs. This role is responsible for delivering exceptional service, ensuring accurate processing, and maintaining efficient communication while developing a strong understanding of carrier guidelines and internal procedures. It is an excellent opportunity for someone who thrives in a fast-paced Property & Casualty wholesale environment. Candidates considered for this role should ideally be located in the Columbus, Ohio area and be comfortable working remotely with occasional short-distance travel as needed. Position Responsibilities Support new business and renewal underwriters, agents, customers, and internal staff across commercial and personal lines. Respond to agent inquiries via phone, email, and other communication channels, offering guidance and information on commercial lines products. Deliver high‑quality customer service in the daily servicing of new and renewal business. Provide clerical support, quoting assistance, and other administrative activities as needed. Process incoming and outgoing correspondence accurately and efficiently. Maintain working knowledge of carrier coverage forms, automation systems, eligibility requirements, and program details. Adhere to customer service standards outlined in procedure manuals, process documents, and leadership directives. Document all relevant activity within the Agency Management System. Perform additional duties as assigned. Minimum Qualifications Minimum 1 year of insurance experience. Ability to obtain and maintain a valid Property & Casualty Insurance License within 90 days of employment. High school diploma, GED, or equivalent experience. Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond professionally to inquiries from customers, regulatory agencies, and business partners. Strong written and verbal communication skills, with the ability to present information effectively to management and external groups. Ability to provide fractions, percentages, ratios, and proportions to practical business situations. Proficiency with email, record-keeping systems, databases, word processing, spreadsheets, and related office software. Above-average knowledge of Microsoft Office is required. Valid Driver's License The starting hourly pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits. ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. National Pay Range $19 — $22 USD Benefits of Working at ISC Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows Professional development opportunities Owner Referral Program Work from home reimbursement for remote/hybrid roles Canary emergency financial assistance program Comprehensive medical, dental, vision Life/AD&D Insurance Confidential, Employee Assistance Program Health Savings Account, includes company contribution Short-term disability Voluntary benefits - supplemental accident, critical illness, hospital insurance Employee discounts 401(k) Plan with company match contribution Addition Wealth Financial Wellness Program Various Time Off Programs 11 company paid holidays Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at [email protected] or 760-599-7242. ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law. **Must be legally authorized to work in the United States.** **ISC participates in the Federal E-Verify program**