Customer Service Center Representative
Remote (Must live in or near Tempe, AZ)
Monday – Friday | Must be available to work 8:00am-5:00pm.
Pay: $19/hour
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Please note
this pay rate may be below your state’s minimum wage. Please take this into consideration when applying.
What You Get:
Paid training
Health benefits for you and your family, including medical, dental, and vision, starting on day 1
Paid Time Off (PTO)
Opportunities for growth and advancement
Team-oriented work environment
About the Role
As a Customer Service Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps.
This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment.
Requirements
We’re looking for team members who are customer-focused, detail-oriented, and able to thrive in a high-volume call center environment. To be successful in this role, you should have:
Previous customer service and call center experience
Pension or retirement benefits experience preferred
Strong communication and active listening skills
Ability to navigate multiple computer systems and tools efficiently
Strong attention to detail and ability to work in a fast-paced environment
Ability to explain pension and retirement benefit information clearly and professionally
Problem-solving skills with the ability to handle sensitive or complex inquiries
Ability to multitask while maintaining accuracy and quality
High school diploma or GED preferred
Ability to pass required background screening and drug test
Key Duties
Answer inbound calls regarding pension and retirement benefit inquiries
Assist participants with questions related to pension plans, payments, forms, and account information
Research and resolve participant concerns professionally and efficiently
Review and explain required documentation and next steps to callers
Meet productivity, quality, and attendance expectations
Collaborate with team members and leadership to ensure timely issue resolution
Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, included but not limited to:
States: AK, CA, CT, HI, MA, IL, MT & NY
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $33,600-$42,000.