Customer Service Representative (F/M)

At Sandvik Coromant, our expertise is based on a profound understanding of the realities of doing business in our industry, and with a strong focus on customer experience and new industry trends, we’re ready for the demands of tomorrow’s manufacturing. To be prepared for this, and to ensure that our expertise is aligned with our customer needs, we’re now looking for 2 talented Customer Service specialists for UK and Ireland. Your challenge In this position, your overall mission is to provide world class customer service experience to both existing and prospective customers. You take full ownership of the order-to-delivery process, securing the execution of commercial support to fulfil customer’s satisfaction’s expectations. You act as the first interface with customers handling calls and emails to collect requests, queries and enquiries, building and maintaining excellent customer relationships to achieve sales objectives and improve the sales efficiency. You manage the order entry process and handle possible enquiries through Sandvik Coromant integrated systems as EBP, MS Dynamics, and our Case Management System, enhancing our digital environment by efficiently adopting our applications and database and acting as an ambassador for their proper usage. Amongst the possible queries you support the business with offers, quotations and stock availability information for standard products, secure data quality within our systems, monitor order progress, and secure billing and delivery activities, and related administration. You are able to support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to customers on our self-service processes. Your character We’re looking for someone with a Customer Service experience or aptitude, possibly gained in a global industry. You know how to create relationships and to communicate positively and effectively with internal and external customers, with a positive mindset and approach. As we work in an international setting, you have excellent skills in business English, both written and spoken. We place great value on your personal qualities. You encourage improvements and deliver results, you bring an inclusive perspective and you’re open minded, exploring different perspectives. At Sandvik Coromant, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business, and our customers. We’re looking forward to meeting you! Hiring Location: Katowice, Pukowca 7 (50% remote work) We offer: Fixed-term contract Attractive salary and benefits package: Private medical care Multisport card/ Medicover Sport Yearly bonus opportunities Employee Assistance Program Modern workspace with easy access from main roads A4, DTS, S86 and S74