Customer Service Representative – Calls Team (Remote)

Note- Applications will only be accepted over email. Send your CV to [email protected] or [email protected]

About Us

Stealth Mode Three, LLC is a US-based e-commerce company supporting customers across the US, Australia, UK, New Zealand, and Canada. Our customer support team operates 24 hours a day, 7 days a week — and we're hiring voice support specialists who can represent our brand with professionalism, excellent English, and a results-driven mindset.

Role Summary

This position is specifically for our Calls Team. You will be the voice of our company — handling inbound customer calls, resolving issues in real time, and identifying opportunities to add value through upselling and cross-selling. If you have a background in both customer service and sales, this role is built for you.

Key Responsibilities

• Answer inbound customer calls promptly and professionally
• Resolve inquiries related to orders, returns, and account management
• Identify and act on upsell and cross-sell opportunities during calls
• Document interactions accurately in our CRM system
• Coordinate with internal teams for timely issue resolution
• Support chat and email channels as operationally required
  
  

Requirements

• Excellent spoken and written English — clear, confident, and natural
• Previous experience in a call center, customer service, or sales role strongly preferred
• A sales-oriented mindset with the ability to identify customer needs and pitch solutions
• Strong multitasking ability in a fast-paced environment
• Comfortable with CRM platforms and standard computer tools
• Reliable home office setup: laptop/desktop, noise-canceling headset, stable internet
  
  

Schedule & Compensation

• Hourly Pay: $3.00 USD per hour
• Shift: Fixed 9-hour shifts (including 1-hour unpaid break)
• Days: 6 days/week with 1 rest day (Saturday or Sunday, CDT)
• Operations run 24/7; shift schedules assigned based on business needs
  
  

IMPORTANT EMPLOYMENT TERMS

• Fully remote position
• No-work-no-pay arrangement
• No statutory benefits (e.g., HMO) provided
• All work-from-home equipment must be provided by the employee
• Two unplanned absences may result in termination
• Resignations require a two-week notice
  
  

How To Apply

Submit your resume and a brief note about your customer service and/or sales experience to:

• [email protected]
• [email protected]