Overview
F.H. Furr, a leading name in residential services, is seeking dynamic individuals to join our team as Remote Customer Service Representatives. In this role, you will play a crucial part in delivering exceptional service to our valued customers. While call center experience is preferred, no prior experience is necessary. We provide all the equipment you need to succeed in a remote work environment.
Key Responsibilities:
Provide top-notch customer service via phone, email, and chat channels
Act as a liaison with customers, ensuring clear communication and scheduling of services
Handle inquiries, resolve issues, and provide information about our services
Maintain accurate and up-to-date customer records in our system
Collaborate with other team members to ensure a seamless customer experience
Ability to thrive in a fast-paced setting with clear processes and strong team support
Qualifications:
Excellent communication skills, both written and verbal
Strong customer-centric mindset and a genuine desire to help others
Ability to work independently and efficiently in a remote setting
High-speed internet connection (minimum 50 Mbps) and a dedicated workspace
Basic computer skills; proficiency with office software and the ability to learn new systems quickly
What We Offer:
Fully equipped remote work setup, including computers, monitors, and other necessary equipment
Competitive compensation and performance-based incentives
Fixed work schedules that allow you to plan ahead (this position will support the business in Eastern Standard Time)
Health, dental, and vision insurance
Retirement savings plan with employer match
Paid time off and holidays
Professional development and training opportunities
Employee discounts on company services
At F.H. Furr, we believe in empowering our team members to excel in their roles, even in a remote environment. If you're a customer-focused individual with strong communication skills and a willingness to adapt to new technologies, we invite you to join us and be a part of our commitment to exceptional service.
F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $17.00/Hr.
Posted Max Pay Rate
USD $19.00/Hr.