About Zabota:
Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams.
Our mission is clear: Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world.
About Our Client
Our client is a rapidly growing premium brand built on craftsmanship, integrity, and unmatched customer experience.
They are seeking a reliable and resourceful
Customer Service Representative
to ensure every customer interaction reflects their high standards.
Role Overview
As a Customer Service Representative, you will be the first point of contact for customers. Your primary responsibilities will include responding to customer email inquiries, assisting with order-related issues, and ensuring every customer leaves the interaction feeling valued and taken care of.
Key Responsibilities
Respond promptly and professionally to customer emails through
RichPanel
.
Assist with
general product inquiries
(features, specifications, availability, etc.).
Handle
order-related issues
including refunds, exchanges, returns, order status updates, and shipping concerns.
Use
ShipStation
to input and edit order information, including shipping adjustments.
Use
Shopify
to manage orders, process refunds, update customer information, and ensure accuracy.
Troubleshoot customer issues with empathy, patience, and problem-solving skills.
Document and escalate unusual cases or trends for follow-up by the daytime support team.
Maintain high standard of customer care by ensuring every email is clear, professional, and aligned with our brands voice.
Qualifications
Previous experience in
customer service, ecommerce support, or order management
preferred.
Proficiency with:
Shopify
(order management, refunds, updates)
ShipStation
(shipping edits, order adjustments)
RichPanel
(email/customer service platform)
Strong written communication skills; able to convey solutions clearly and empathetically.
Excellent organizational skills and attention to detail.
Ability to work independently and manage time effectively during after hours shifts.
Comfort working in a fast-paced, rapidly growing environment.
What Were Looking For
A dependable team player who thrives in
independent work
.
Someone who genuinely cares about delivering
world-class customer experiences
.
Tech-savvy and adaptable, able to quickly learn and navigate new systems.
A problem-solver who takes ownership of issues until resolution.
Location: Columbus, Ohio
Schedule: Full-time ( 9:00 AM 5:00 PM EST)
Salary: 20$ an hour - 3200$ monthly