Customer Service Representative - 1351 - Colombia

Customer Service Representative - 1351 - Colombia Join a fast-paced U.S. personal injury law firm as a sales-driven Customer Service Representative to engage clients, qualify leads, and drive conversions. APPLY IN 60 SECONDS We usually respond within three days About the client: Our client, a personal injury law firm based in the U.S., is seeking a Customer Service Representative to join their team. The firm handles a high volume of legal cases and prioritizes professionalism, responsiveness, and exceptional client support in every interaction. About the role: As a Customer Service Representative , you will serve as the first point of contact for potential clients, ensuring their inquiries are handled promptly, professionally, and with care. This role involves managing inbound and outbound client communications, qualifying leads, and supporting the intake and legal teams throughout the client onboarding process. The ideal candidate will be confident in a sales-driven intake environment while maintaining empathy and professionalism when dealing with sensitive personal injury cases. Personal Injury experience is highly preferred, and experience using CloudLex is a strong advantage. Sales experience is a must. What you’ll be doing: Handle inbound and outbound calls with professionalism, empathy, and confidence. Engage with potential clients to assess their situation and qualify leads based on case criteria. Use a sales-driven approach to convert qualified leads into signed clients. Accurately document client information and case details in CloudLex or the firm’s case management system. Follow intake scripts, workflows, and qualification guidelines to ensure consistency and accuracy. Schedule consultations and coordinate next steps with attorneys and case managers. Conduct follow-ups with potential clients to improve conversion and intake efficiency. Identify urgent or high-priority cases and escalate them appropriately. Provide clear, professional communication to ensure clients feel supported throughout the intake process. Who are we looking for? 1+ year of experience in intake, sales, customer service, call center, or administrative roles (U.S. law firm experience is highly preferred). Personal Injury law firm experience is a strong advantage. Experience using CloudLex or similar case management/CRM systems is preferred. Strong English communication skills, both written and verbal. Proven sales ability in lead qualification, conversion, or client onboarding. Ability to work in a fast-paced, high-volume environment with accuracy and professionalism. Strong empathy, patience, and confidence when handling client conversations. Excellent attention to detail and strong documentation skills. Self-motivated, organized, and able to follow structured processes independently. Position: Customer Service Representative Remote Status: Fully Remote Preferred Location: Latin America Working Hours: 9 am - 6 pm EST Holidays: US Federal Holidays Salary: USD 1000 - USD 1200 per month Internal Job ID: 1351 Department Operations Locations Colombia Remote status Fully Remote Monthly salary $1,000 - $1,200 Employment type Full-time Colombia Work from anywhere All positions marked "Global" at Bionic Talent are FULLY remote. We believe in a fully remote, interconnected world. Any job you apply to at Bionic Talent with a "Global" or "Fully Remote" tag will be fully remote; work from anywhere. Market beating compensation We work with clients that value talent and ensure that our compensation is market-beating. We don't believe in market-competitive salaries; we believe in beating the market. No degrees needed Most job positions with Bionic Talent value you for the skills and experience you possess, not the degrees you have/or don't have. Workplace & culture Bionic Talent only works with the top agencies and startups around the world. We ensure you find your dream job with a company that values your talent and passion. We want everyone to have a job that fulfills them professionally, emotionally, and personally. About Bionic Talent Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages. With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team. Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely. Founded in 2021 Co-workers 23