Customer Service Representative

Job Description

Customer Service Representative

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview

In this role, you will be responsible for engaging with customers on behalf of the company in a positive and professional manner. Their duties include answering phone calls, emails from customers to answer questions, process requests for changes to a policyholder account and maintaining proficient knowledge about company products and processing guidelines.

This is a remote / work-from-home position.

What You Will Do

• Answer and return calls from policyholders and agents effectively and professionally.
• Addresses customer complaints and determines appropriate solution.
• Process daily requests from agents and policyholders with high accuracy.
• Complete ongoing training with products and processes within the customer service department.
• Daily review and preparation of all incoming documents and policyholder requests received in office.
• Assist with daily workflow and distribution of processing by scanning and indexing to Onbase.
• Be in constant communication with team concerning incoming documents from policyholders and agents throughout the day.
• Assist with return mail and proper follow up.
• Assist with the distribution and mailing of outgoing letters generated by the customer service team.
• Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
• Assist with complaint research, follow-up and resolution.
• Complete assigned projects in the planned timeframe.
  
  

What You Can Bring

• Experience in a customer service role required
• A high level of integrity, confidentiality, flexibility and support of management is always expected.
• Excellent analytical skills and attention to detail.
• Ability to handle and prioritize multiple tasks and meet deadlines.
• Ability to work well under pressure
• Positive and helpful attitude.
• Ability to be a team player and be able to work independently.
• Proficiency in Word and Excel helpful.
  
  

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.
  
  

How Globe Life Will Support You

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
  
  

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.