Customer Service Rep II (Remote and Temporary)

Orchestrate Consulting's mission is to help job seekers access carefully coordinated opportunities that match their career goals. We are not a staffing firm or agency. Orchestrate Consulting does not hire for these roles—we curate and validate them from verified employers.

Employer Industry: Public Health Services

Why Consider This Job Opportunity

• Salary up to $24.16
• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Supportive and collaborative work environment
• Chance to make a positive impact by providing essential health information to the public
  
  

What To Expect (Job Responsibilities)

• Provide customer service for routine inquiries and problems via phone, email, chat, and written correspondence
• Assist in scheduling vaccines and sending out informational kits to the public and healthcare professionals
• Utilize databases to look up information and track inquiries, appointments, and issues
• Maintain knowledge of CDC procedures and policies to respond accurately to numerous inquiries
• Suggest process improvements for better efficiency and service delivery
  
  

What Is Required (Qualifications)

• High School diploma or equivalent with 6 months of customer service experience
• Minimum of six (6) months of customer service, administrative, or call center experience
• Must be able to speak and write English clearly and professionally
• Proficient in using PCs, Microsoft Word, and Outlook
• Proven ability to work both independently and as part of a team
  
  

How To Stand Out (Preferred Qualifications)

• Previous experience with phone systems and headsets
• Additional training or education in a relevant area of specialization
• Strong interpersonal and leadership skills
• Flexibility to work holidays and weekends as needed
• Experience with remote working policies and requirements
  
  

#PublicHealth #CustomerService #RemoteWork #CareerOpportunity #HealthInformation

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#OrchestrateConsultingGroup