Customer Service Operations Representative (EST Timezone)

**The role:** Curri is seeking a **Service Operations Representative** to join our Customer Operations Team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced, tech environment. We are looking for passionate, driven, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies. **What you will do:** - Facilitate deliveries from booking to successful drop-off and everything in between - Provide best-in-class support for our customers and drivers via chat and phone - Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly - Provide operational feedback and identify pain points for the team to optimize logistics **What you will need to have:** - Fun personality, positive attitude, eagerness to learn - Strong critical thinking and problem solving acumen - Excellent written and verbal communication skills - Top-notch customer service skills - Proficient in G-Suite (Google Docs, Google Sheets) **What's in it for you:** - You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work. - There is no work/life—there is only life and want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work. - We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant. **Who are we?** We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was part of the YC S19 Batch. Our fast-growing startup operates remotely with over 100 employees across the United States. We're solving a massive, global challenge of inefficiency in the construction industry through innovative technology and AI-driven solutions. We imagine a world of efficient construction sites resulting in a net win for the entire world. Learn more at [curri.com](http://curri.com/).