Customer Service Expert - Czech - Greece

Customer Service Expert - Czech - Greece Position: Customer Service Expert Work model: Remote Location: Greece Employment type: Full-time What you will do: Communicate with customers via phone, chat & e-mail Track and follow cases to ensure they closed in an efficient and timely manner Maintain high customer satisfaction, representing a major brand Provide troubleshooting for mobile devices (mobile phones, tablets & more) Assist customers to manage/secure their account & passwords Set-up repairs for hardware-related issues Escalate unresolved cases by contacting 2nd level support Interaction Experts Maintain high customer satisfaction What you will bring: Fluency in Czech Advanced English knowledge Familiarity with iOS and/or MacOS, or comparable technology, is preferred Great communication skills Prior customer support experience would be an advantage Strong troubleshooting skills What we offer Complete support to help you ease your relocation to Greece (Athens or Thessaloniki), we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Free online Greek language course Department Customer Support Locations Rhodes, Crete , Kos, Athens , Patras , Larissa , Thessaloniki , Heraklion Remote status Fully Remote Rhodes Crete Kos Athens Patras Larissa Thessaloniki Heraklion About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast