Customer Service Executive

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities: Act as the first point of contact for customer enquiries and complaints, providing a professional, responsive, and customer‑focused service. Take full ownership of customer cases from enquiry through to resolution, identifying root cause solutions and meeting agreed SLA and KPI targets. Handle complex and escalated issues using effective investigation, analysis, and problem‑solving skills. Manage and prioritise a high‑volume workload of queries and inbound/outbound calls in a fast‑paced environment. Build strong relationships with customers and internal stakeholders, maintaining clear communication and high levels of customer satisfaction. Ensure all customer interactions and case handling comply with data protection and company policies. Proactively identify opportunities to improve processes, procedures, and ways of working, sharing recommendations with the wider team. Purpose of the Role Act as the first point of contact for all customer enquiries and complaints. Own and resolve queries within a timely manner through effective workload management, investigation, and communication. Complete root cause analysis and fixes. Skills and Knowledge Basic IT knowledge Time Management & Prioritisation Good verbal and written communication Call Centre / Helpdesk experience preferred Brambles is an inclusive employer. We want every candidate to perform at their best throughout the application and interview process, and while at work. If you require any reasonable adjustments, please inform your Talent Acquisition Partner. Remote Type Hybrid Remote Skills to succeed in the role Adaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer-Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].