The Client service Rep position is permanent based upon an anticipated timetable of 35-40 hours per week, Sunday- Saturday. Staff members are demanded to have versatility to operate some of our 8-hour change schedules in the course of our regular service hours of 5:00 am-10:00 pm true time. Criterion instruction days are Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 weeks. It may be needed, given the business need, to function periodic overtime.
Key Accountabilities
Reply to incoming calls from our customers on issues connected to benefit qualifications concerns and prescription status inquiries
Manual and educate callers on their prescription benefits, use strategy, formulary, superiors and standing of orders as well as claims or inquiries
Ask ideal inquiries as well as listen closely definitely while recording needed information in pc systems
Identify issues and also correspond options as well as actions to clients, pharmacies as well as doctors along with prescribed orders and also reorders
Make outgoing calls to consumers on prescription orders and also remittance problems
This duty is just as demanding and worthwhile. You'll be actually called to analysis complex problems concerning member prescribed and/ or even drug store advantages all over a number of data sources which needs facility in computer navigation as well as toggling while with confidence as well as compassionately taking on with the caller.
You'll be actually awarded and also identified for your efficiency in an environment that will definitely test you and offer you clear path on what it requires to prosper in your role in addition to provide growth for other duties you may be interested in
JOB INTERVIEW PROCESS-- Our interview procedure has actually been efficient for your convenience! Your electronic, taped meeting will contain 5 concerns and last less than half an hour. Thus, satisfy be express, crystal clear, and also detailed. Once a decision has been actually made after your interview, we will definitely allow you recognize!
Called for Accreditations
High School Diploma/ GED (or higher) OR comparable job experience
1+ years of customer care knowledge to consist of delivering service over the phone
Understanding with personal computer as well as Microsoft window PC applications, that includes the potential to navigate and find out brand new and also complicated pc body functions
General know-how of Microsoft Office Phrase (potential to open and browse a term paper) and Microsoft Excel (capacity to open and also get through a spreadsheet).
Potential to operate some of our 8-hour work schedule routines during our normal service hours of Sunday - Sunday 5:00 am - 11:00 pm local time in Pacific Standard Time OR Mountain range Civil time depending upon location.
Preferred Credentials.
Get in touch with Center experience.
Client service expertise.
Adventure with Adult Knowing in online atmosphere.
Expertise teaming up with Digital platforms as well as systems. Web, Conversation, email.
Health Care/Insurance setting (familiarity along with clinical terms, health plan papers, or benefit planning concept).
Community service, behavior health and wellness, disease avoidance, wellness promo and also actions change (teaming up with prone populaces).
Telecommuting Needs.
Needed to have a dedicated workplace set up that is actually split coming from other living places as well as supplies details privacy.
Capability to always keep all provider sensitive documents protected (if applicable).
Must reside in an area that can get a UnitedHealth Team authorized high-speed net hookup or even take advantage of an existing fast web service.
Need to have the capacity to link directly in to world wide web-- using difficult wire (either straight to cable box or even router).