Customer Service Coordinator

This is a remote position

Company Description

CoreFi is a European company offering an AI-driven cloud core banking platform designed for full-lifecycle financial services, including lending, onboarding, and payments. Our platform empowers banks, lenders, fintechs, and other financial institutions to launch and scale financial products quickly without building backend systems from scratch. Combining composable banking, microservice architecture, and AI-enabled automation, CoreFi supports the entire financial product lifecycle—from onboarding and compliance workflows to payments, servicing, and portfolio management. Our cloud-native, regulatory-compliant infrastructure is designed to serve organizations seeking to modernize or expand their financial offerings efficiently and effectively.

Role Description

This is a full-time remote role for a Customer Service Specialist. The specialist will handle a variety of customer interactions, ensuring excellent service delivery and customer satisfaction. Daily responsibilities include addressing customer inquiries via phone, email, or chat, resolving issues, providing product information, and maintaining accurate customer records. The role requires professionalism, empathy, and strong communication skills to enhance the overall customer experience.

Qualifications

Proficiency in Customer Support and delivering exceptional Customer Satisfaction

Strong skills in Customer Service with experience improving Customer Experience

Excellent professional communication abilities

Empathy, problem-solving abilities, and a focus on providing solutions

Ability to work independently in a remote environment

Experience in the financial industry or familiarity with fintech is a plus

Proficiency with ticketing software and tools is desirable

High school diploma or equivalent; additional certifications in customer service are an advantage