Customer Service & Compliance Representative

Customer Service & Compliance Representative/Overnight Dispatch & Compliance Coordinator (PHP 40,000–60,000 | Remote | FREE AI Certification)

Anywhere in the Philippines | Remote | 10:00 PM–7:00 AM | Monday–Friday

ROLE OVERVIEW

This crucial position ensures seamless and effective overnight processes for security operations. The role facilitates smooth communication between clients, field officers, and regional teams, providing essential support to a dynamic security company.

Your primary responsibility is to manage all client interactions with professionalism and care, accurately documenting concerns and coordinating with regional teams for swift resolutions. Your focus will be on monitoring compliance through the TrackTik system to ensure officer accountability and shift adherence, proactively addressing any anomalies.

Collaboration is key in this remote role, as you will engage with leadership and regional field teams to keep all parties informed and operations running smoothly during the night shift.

You’re Likely a Strong Fit If You Have

• Excellent communication skills in English, both verbal and written
• Strong customer service skills with effective phone etiquette
• Proficiency in Google Workspace, Microsoft Office, and email
• Ability to multitask efficiently in a fast-paced environment
• An organized approach with keen attention to detail

Strong Signals

• Experience in security operations or dispatch is an advantage
• Proactive and solution-oriented mindset, comfortable with escalation processes

About the Company

The client is a U.S.-based security company that provides comprehensive protection services including armed and unarmed guards, executive protection, event security, and off-duty police officers. They also offer advanced cybersecurity solutions to help safeguard clients’ physical assets, personnel, and digital environments. The company focuses on delivering customized, 24/7 security solutions tailored to the specific needs of businesses and organizations

Benefits of GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• ₱1M life insurance coverage
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post-regularization)
• Employee discounts, raffles, and Day-1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs
• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click “Apply”

When you click “Apply,” you’ll be taken to Multiplai Interview Room.

Our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free.

You can start immediately or complete it later at a time that works for you.

What you’ll need:

• Stable internet connection
• Desktop or laptop
• Headset

You’ll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with next steps.

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