Customer Service Agent - Multilingual German-Spanish (Full remote)

Customer Service Agent - Multilingual German-Spanish (Full remote) Hey there! 👋 We’re GOLD AVENUE, and we’re here to shake up the world of precious metal investment. If you think gold is just an old and dusty metal, well, our goal is to prove you wrong. We are seeking a Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in Spanish AND German , French and/or English language is a plus, enabling effective communication across diverse customer bases. - Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike. -Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations. -Proven Customer Service Experience: Strong background in customer-facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude. -Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs. -Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail. -Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes. -Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals. -Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure. -Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery. YOUR TASKS : - Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.). - Take responsibility for customers' problems and track the requests accurately and efficiently. - Manage orders from receipt to delivery. - Maintain accurate records and document customer service actions and discussions. - Maintain an orderly workflow according to priorities. - Be the point of contact for the onboarding of new customers. - Occasional translations or assistance to other services. - Bring in ideas to improve the customer service experience; your voice counts! WHAT YOU BRING WITH YOU : High level of judgment, integrity and confidentiality. Start-up spirit. Positive attitude. Multitasking skills. Spain, Germany, France, Italy, Portugal WHAT WE OFFER Flexibility timetable Join an awesome and passionate team Work in Finance - Precious metals Work from home START DATE: Summer/after summer Possible location: Spain, Germany, France, Italy, Portugal Department Sales & Customer service Locations Germany, Spain Remote status Fully Remote Germany Spain Workplace and culture Hey there! 👋 We’re GOLD AVENUE, and we’re here to shake up the world of precious metal investment. If you think gold is just an old and dusty metal, well, our goal is to prove you wrong. Do most precious metals online resellers you know have a 1990’s looking website, a long list of hard-to-understand products, somewhat cheap and obscure prices, and no solution to store or resell your gold? Well, we have the opposite: A UX-friendly website: making it as simple as buying socks (are socks easy to buy?) a brand new mobile app: putting gold investment at your fingertips Clean and crisp design: we like it easy on the eye Transparent and simple pricing: because we hate complexity, don’t you? The best all-in-one solution on the market: or should we say… in Europe? A multilingual and expert customer service: did we say we like to make things simple? Enjoyable educational content: helping you understand what makes gold tick That’s because we’re on a mission to do things different, and make gold investment accessible to everyone. Why you’ll love working with us: 💥 To make an impact : Your work will directly help people across Europe invest smarter and feel more secure about their future. 🌱 To grow with us : We’re all about learning and growing together. Whether you’re a newbie or a pro, there’s always room to level up here. 🌴 To send you great vibes : We believe work should be fun and fulfilling. Join a team that’s friendly, supportive, and ready to celebrate every win, big or small. 😎 To enjoy a flexible work life : Need to work from home sometimes? No problem. We value balance and understand life’s demands. Why we love working here ❤️ We might be 7 years old but we keep the positive startup mentality that's been with us from the start. Our company culture mixes a keep pushing attitude with a focus on our team's well-being in this fast-paced and often remote world. In other words, we care about being flexible, caring, and human with our team, and we welcome anyone who brings a unique perspective, some cool ideas and skills, and most importantly a sense of ownership and hard work to accomplish great things together! Want more perks? Well, we’ve got more! Office in Geneva’s old town with a shaded courtyard for summer lunches, showers for those who like a run around the lake, ping-pong table to show your skills, free snacks, coffee, tea, fruits, in the kitchen, etc. And because it’s not only about work, we also like to organize a yearly summer company retreat to enjoy a few days all together in a nice location, and of course company parties and afterworks throughout the year. Who we are? We’re a diverse crew with a shared passion for making precious metals accessible to everyone. We’re proud to be leaders in the market, but we’re even prouder of our awesome team. If you’re looking for a place where your ideas matter and your work makes a difference, GOLD AVENUE is the spot for you. Join us in shaping the future of precious metal investments. Let’s create something great together! About GOLD AVENUE With more than 60 years in the industry, MKS PAMP GROUP has always searched for innovative ways to move across the value chain to better serve our customers. With the creation of GOLD AVENUE, we wanted to get closer to our end clients in order to serve them straight from the source and directly share with them our passion for precious metals. Co-workers about 30