Customer Service Advisor (Italian)

Customer Service Advisor (Italian) If you are looking for an opportunity to progress your career, we look forward to receiving your CV. David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Italian speaking Customer Service Advisor for their office in Athens, Greece. Position: Customer Service Advisor Location: Athens, Greece Work model: Hybrid Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Manage incoming customer calls, chats, messages, and emails in a professional manner Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction Build sustainable customer relationships through clear and effective communication Provide accurate and complete information using internal tools and processes Meet individual and team performance targets and quality standards Maintain accurate records of customer interactions and account-related activities Follow internal communication procedures, guidelines, and policies. REQUIREMENTS: Native or near-native Italian speaker with excellent communication skills and natural accent, with good command of English Previous customer service experience is considered an advantage Strong phone communication and active listening skills Customer-oriented mindset with the ability to adapt to different customer profiles Good MS Office skills Ability to multitask, prioritise, and manage time effectively Dedicated and professional setup suitable for hybrid work. BENEFITS: Hybrid working model Competitive salary package & monthly performance bonus Daily meal voucher Private health insurance including dental and optical care Relocation support And many others!!! Department Customer Support Locations Athens Remote status Hybrid Athens About David Kennedy Recruitment Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. Founded in 2018 Co-workers 150+