Customer Service Advisor

Customer Service Advisor Come and join our great team of Customer Service Advisors at Monkhouse. We are a dynamic business offering excellent benefits. We usually respond within three days At Monkhouse ‘service is everything’ and your job will be to service our customers to a high standard. We are currently a team of 14 and we are growing rapidly. During our peak season our team expands to 40 to ensure we provide the best service to our customers. Practically, this means handling inbound telephone orders and enquiries, responding to customer emails, and proactively updating customers on order delays. What skills do I need Experience in using Microsoft Outlook and Excel. Excellent attention to detail. Well organised with excellent time management skills. Ability to deal with inbound & outbound telephone calls. Ability to prioritise workload. Professional and enthusiastic manner. Able to work calmly under pressure. What personal attributes do I need Excellent verbal and written communication skills A 'can do' attitude Always striving to improve and upskill A team player Ability to adapt and take on other responsibilities when necessary An eye for detail when inputting data What are my hours This is a full-time position at 40 hours per week from 08.30am to 5.00pm Monday to Friday. Weekend availability is only required during our peak season (July to September) and is dependent on the volume of work. We do offer set days to work remotely outside of our peak season, October to April. What is my working location We are based in the lovely area of Altrincham , in a modern office with free parking and in walking distance of local shops and public transport. When can I start Immediately! Social Environmental Responsibility (SER) We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of every one of us, that we will ensure we deliver on our sustainability objectives. Below are 5 things we want you to build into your day-to-day responsibilities: Switch off lights when the space is not being used. Switch off computers at the end of every day. If possible, avoid bringing in one-use plastic water bottles. Only fill the kettle for the number of cups of hot drinks you make. Dispose of waste responsibly by using our recycling processes. Monkhouse is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. Monkhouse works alongside Banner Ltd which is B-Corp certified, and these values are an essential element of our culture. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know. This job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need. Please submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at [email protected] . By submitting your application you agree to the retention of all information submitted through your application including contact details, CV, covering letter and interview notes for a maximum of one year from the date of your application. Candidates submitted by agencies without express agreement will be regarded as not being represented by that agency and Monkhouse Limited, Banner Limited nor any linked or subsidiary will be liable for any fees associated with future employment of that candidate. Department Customer Service Role Customer Service Advisor Locations Altrincham Remote status Hybrid Hourly salary £12.71 Our benefits Get great discounts off popular brands, Company pension, Free parking, Wellness programmes, Store discounts, Recruitment referral fee, Casual dress, Company events, Sick pay, Buy your annual leave, Cycle to work scheme, Celebration leave, Early Friday Finish (off peak only)