Customer Service Administrator (Garage Advisor)

Customer Service Administrator (Garage Advisor) Apply now We usually respond within a week Customer Service Administrator (Garage Advisor) — Homeownership Team £28,338 per annum | Bath (The Maltings) | Hybrid Full Time | Permanent | 37 hours per week Your Organisation. Our Customers. A Service That Runs Smoothly. Every Curo garage has a story — someone storing tools for their small business, a classic car project on the go, a family that just needs somewhere safe for the bikes. As a Garage Advisor in our Homeownership Team, you’ll be the person those customers come to. It’s a busy, varied administrative role with real customer contact. You’ll manage your own portfolio, let vacant garages, keep our systems accurate, and handle questions about charges and payments. Organised, calm and clear in your communication — that’s what makes someone good at this. You don’t need a housing background. If you’ve worked in admin, customer service or lettings, you’ll have the foundations for this. What you’ll be doing Acting as the first point of contact for customers with garage enquiries — by phone, email and in writing Managing your own customer portfolio, building trust through reliable, responsive support Letting vacant garages quickly to keep void periods to a minimum, and keeping waiting lists up to date Handling questions about charges, payments and account balances fairly and sensitively Supporting income recovery by taking appropriate action on arrears in line with our policies Helping administer our commercial garages portfolio, updating records as agreements change Coordinating with colleagues to get repair issues resolved and tracked through to completion Keeping our systems accurate so colleagues across Curo can rely on the data Sharing ideas to improve how the team works, and gathering customer feedback that shapes the service What you’ll get in return Beyond a salary of £28,338 and the chance to make a real difference every day, you’ll get: 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years Your birthday off as an extra holiday Up to 10% matched pension contribution Hybrid working (3 days office, 2 days home) Flexible benefits which might include a Health Cash Plan Access to an Employee Assistance Programme for your own wellbeing More about you You’re organised and methodical, and you take pride in keeping things accurate. You’re comfortable juggling a varied workload with shifting priorities, and you stay calm when things get busy. You’re a confident communicator who can explain detailed information clearly, adjusting your approach depending on who you’re talking to. You’re equally comfortable having straightforward conversations about money — whether that’s helping someone understand a charge or talking through arrears. You take ownership of your work, use your initiative, and build trust with customers through honest, consistent communication. Essential: Experience in a customer-facing administrative role, in any sector Experience of keeping accurate records in IT or case management systems Experience of handling enquiries about money, accounts or charges Confidence having sensitive conversations about payments and arrears Desirable: Experience in housing, lettings or property management Experience supporting income recovery or arrears processes Familiarity with housing management systems like Capita, Civica or MRI About Curo We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide. We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected] Department Homeowners and Managing Agents Role Garage Advisor Locations Curo, The Maltings, Lower Bristol Road, Bath, BA2 1EP Remote status Hybrid Yearly salary £28,338 Employment type Full-time About Curo We're one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes. We own and manage more than 14,000 homes; properties that our 28,000 residents call home. We’re building hundreds of new homes every year for rent and sale. We provide award-winning support services to a wide range of residents, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss. As a housing association we have no paid shareholders. We create profit for purpose, reinvesting the surpluses from our commercial house-building business into our core social purpose. Founded in 2012 Co-workers 800+ Turnover 100 million