Customer Onboarding Specialist

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com . EvenUp is rewriting the future of personal injury law at scale with AI, and we are looking for a high-impact Onboarding Specialist to join our Customer Success team. This is not a traditional "customer success" role; it is a high-stakes change management position. You will partner with some of the nation’s top trial lawyers to rip out legacy systems and transition them into an AI-powered future. If you are an "AI-forward" builder who thrives in ambiguity and enjoys the "grind" of scaling 0→1 products, you will find your home here. What you’ll do: Lead Complex Onboarding Initiatives: Manage the end-to-end training and adoption journey for 5-6 enterprise law firms simultaneously. Design the Adoption Playbook: Help design the templates, digital videos, and documentation that define what "good" looks like for a successful rollout. Architect Change Management: Develop tailored adoption plans for diverse firm roles—from paralegals to managing partners—ensuring they don't just "use" the tool, but fundamentally change their behaviors to work faster and smarter. Be an AI Evangelist: Lean into AI tools to automate your own workflows and build "lean" operations. You’ll be expected to push our clients to adopt an AI-first mindset. On-Site Strategy: Travel (up to 70%) to law firms across the country to lead intensive training weeks, build trust in person, and ensure zero-failure launches. Drive Product Evolution: Act as a critical feedback loop between our clients and our Engineering/Product teams to ensure the platform evolves with our users' needs. What we look for: Proven Implementation Pedigree: 5-7 years of experience rolling out complex "System of Record" platforms (CRM, ERP, or practice management tools). Experience in high-complexity verticals like LegalTech, HealthTech, or Construction Tech is highly preferred. Change Management Mastery: You understand that software is only as good as its adoption. You have a track record of leading large-scale "people" transitions in traditional industries. Scrappy & Autonomous: You are comfortable with "vague" requirements and thrive in a fast-paced environment where the product might change a week after you've built the training deck. AI-Forward Mindset : You don't just follow a playbook; you look for ways to automate it. Proficiency with Generative AI tools is a must. Road Warrior Ready: You are excited about the prospect of being on the ground with customers (up to 70% travel) to ensure their success. Notice to Candidates: EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page ( evenuplaw.com/careers ) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page . If you receive communication from someone you believe is impersonating EvenUp, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and vision insurance plans for you and your family. Additional insurance coverage options for life, accident, or critical illness. Flexible paid time off, sick leave, short-term and long-term disability. 10 US observed holidays, and Canadian statutory holidays by province. A home office stipend. 401(k) for US-based employees and RRSP for Canada-based employees. Paid parental leave. A local in-person meet-up program. Hubs in San Francisco and Toronto. Please note the above benefits & perks are for full-time employees EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.