Customer Marketing Manager

Customer Marketing Manager Join in on pioneering procurement AI agents The world's largest companies still manage supplier deals manually- which is slow, inconsistent, and leaving huge value on the table. Since 2019, Pactum is changing that with AI agents that find opportunities, negotiate terms, and close deals with full autonomy and authority. Pactum's agents work 24/7 across thousands of suppliers at once. The humans building them are psychologists, engineers, negotiators, and product thinkers, coming from 10+ countries, united by a genuine belief that this is how procurement should work. Ready to make an impact? Join our passionate, global team and be part of a bold mission: to bring trust, transparency, and automation to every supplier negotiation. About you Pactum is looking for an AI-native, customer-obsessed Customer Marketing Manager to own the programmes that turn our existing customer base into our most powerful growth engine. This is a greenfield role with real scope: you'll build the customer advocacy, expansion marketing, and community motion from scratch, with no inherited playbook and no ceiling on what it becomes. You'll sit at the intersection of retention and revenue, partnering with Account Management, Customer Success, Sales, and Product to drive expansion pipeline, deepen adoption, and create the customer proof that wins new business. The infrastructure doesn't exist yet. Voice of customer, NPS, advocacy programmes, case study pipeline: you'll design and build all of it. You're not a traditional customer marketer. You use AI to do more than most teams can, mining call recordings and customer signals for insights, scaling 1:1 advocacy plays, and running content, webinars, and events at a pace that would otherwise require a team three times your size. Your daily adventures will include Expansion pipeline ownership. Build and run multi-channel expansion campaigns across content, webinars, events, and adoption plays co-created with Account Management, with revenue growth as the primary success metric. Customer marketing infrastructure. Design and implement the full customer marketing stack from zero: voice of customer programmes, NPS and CES measurement, a formal advocacy programme, and a case study pipeline that feeds brand, sales, and deal velocity. AI-native execution. Use AI tools, including Gong, Gainsight, HubSpot, and equivalents, to mine call recordings and customer signals, automate workflows, scale 1:1 advocacy plays, and produce case studies and ROI documentation at speed. Customer advocacy and community. Build and manage Pactum's customer reference programme, sourcing and enabling advocates for sales conversations, analyst briefings, events, and PR. Develop the community and customer events motion to deepen engagement across the base. Narrative and content. Own customer-facing content: case studies, ROI calculators, CPO-level business reviews, customer newsletters, and expansion collateral. Right message beats polished every time. Cross-functional execution. Work directly with Account Management, Customer Success, Sales, and Product to close the loop between adoption, advocacy, and revenue. Be the connective tissue between what customers experience and how we tell that story externally. Voice of customer. Systematically capture and distribute customer insights across the business, turning signals from QBRs, calls, and NPS into ammunition for product, sales, and marketing. What you bring AI-first builder. You've replaced traditional workflows with AI-native ones and reach for tools like Gong, Gainsight, and HubSpot automations before doing anything manually. 4+ years in B2B SaaS customer marketing, lifecycle marketing, or a closely adjacent GTM function. Proven track record building customer advocacy or expansion programmes from scratch at a startup or early-stage scaleup. Strong content and narrative instincts: you can write a compelling case study, craft an expansion email sequence, and brief a CPO-level exec document without a lot of hand-holding. Hands-on with marketing automation and CRM: HubSpot or Marketo, Salesforce proficiency. Experience with customer health and feedback tooling: NPS, CES, or similar. Bonus points if you have Experience with Gong or similar conversation intelligence platforms for customer signal mining. Familiarity with customer health and advocacy tools such as Gainsight, Vitally, or Influitive. Background in enterprise or deep-tech B2B SaaS, ideally with a procurement, supply chain, or finance buyer. Experience running customer advisory boards or community programmes. Signal-based expansion plays using AI-enrichment tools. This is the place for you if... You want to build something that doesn't exist yet and own the outcome end to end. You're energised by working with customers who are genuinely doing something transformative with the product. You thrive in a high-autonomy environment where speed and judgment matter more than process. You want your work to show up in pipeline numbers, renewal rates, and the stories that close new deals. Our commitment to you 🌴 Unlimited vacation time. We trust our people to take the time off they need to rest, recharge, and manage personal commitments. Our unlimited PTO policy is built on trust, flexibility, and shared responsibility. 🩺 Paid sick leave. Take the time you need, worry-free. 💼 Company equity. Every Pactum employee receives stock options. When Pactum wins, you win- that's the idea. 🏆 SPOT bonuses. We celebrate people who go above and beyond. Anyone at Pactum can nominate a colleague for a cash award tied to our values. 🎓 Learning & development. We support your growth through seminars, workshops, coaching, and other resources. ⏰ Flexible schedule. We care about impact- work in a way that sets you up to do your best work. 🌍 Annual off-site retreats. Connect with the team in person. 🖥️ Home office setup. Provided for remote employees to help them do their best work. Compensation details: At Pactum, we pay competitive salaries to ensure that our employees know they are valued. We set standard ranges for all of our positions benchmarked against companies in similar stages of growth and revenue, dependent on job function, expertise level, academic achievements, and geographic location. The compensation range for this role is $150,000 year on-target earnings, with a 50/50 split between base and variable plus company equity. Locations US (Remote) Remote status Fully Remote About Pactum AI Pactum is revolutionizing business negotiations. Some of the largest companies in the world use our technology to automate supplier negotiations while making significant savings in cost and improving efficiency. As pioneers in our field, Pactonians are encouraged to bring their charisma, unique skills, and passions to our workplace. We are psychologists, software engineers, consultants, writers, certified negotiators, educators, and subject matter experts coming together with a driven vision from over 10 countries to create a new and empowering way of doing business through automated negotiations. Founded in 2019 Co-workers 130+