Customer Manager Specialist

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Title: Customer Manager Specialist Location: Belgrade (Serbia), Hybrid Position Summary The primary purpose of this role is to manage and grow relationships with assigned customers, ensuring high-quality service delivery, customer satisfaction, and revenue protection across the portfolio. The role acts as the main point of contact for clients, driving engagement, resolving issues, and identifying opportunities for account growth. This position requires strong collaboration across internal teams (sales, delivery, and support) to ensure contractual commitments are met while maintaining a proactive approach to client management and long-term partnership development. Key Areas of Responsibility Manage day-to-day relationships with assigned customer accounts, acting as the primary point of contact Ensure delivery against SLAs and contractual obligations, maintaining high service standards Drive customer satisfaction and retention through proactive communication and engagement Identify and pursue upsell and cross-sell opportunities within existing accounts Coordinate activities across sales, delivery, and support teams to ensure seamless service Monitor account performance, financial health, and potential risks, providing regular reporting and updates Basic Qualifications Bachelor’s degree in Business, Finance, or a related field Minimum of 3–5 years of experience in client relationship management, account management, or similar roles Proven ability to manage multiple accounts and competing priorities effectively Strong communication and stakeholder management skills Demonstrated commercial awareness with focus on revenue management and growth Preferred Qualifications Experience in financial services, payments, or fintech industry Master’s degree in Business Administration or a related field Relevant certifications in account management, project management, or customer success (e.g., PMP, CSM) Experience managing regional or remote account portfolios Demonstrated success in driving account growth and retention strategies #LI-SĆ1 #LI-hybrid Offers of employment are conditional upon passage of screening criteria applicable to the job. Company Benefits : Private Health Insurance Employee Referral Bonus Program Wellbeing Resources Baby Bonus Life, Accident & Disability Insurance Numerous opportunities for internal career pathing and advancement Discounts for employees at NCR Atleos partners EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice ( Applicant Privacy Policy | NCR Atleos ) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.