Position Overview
We are currently seeking dependable and detail-oriented individuals to join our team as Customer Journey Coordinator. In this role, you'll assist with guiding clients through each stage of their planning experience by helping organize timelines, track important details, and ensure communications remain clear and consistent from start to finish.
This flexible remote opportunity is ideal for individuals who enjoy staying organized, supporting others behind the scenes, and contributing to a smooth client experience. No previous industry background is required structured onboarding and training are provided.
Key Responsibilities
Connect with clients to gather planning details and preferences
Help coordinate schedules, confirmations, and supporting information
Monitor progress across multiple steps to keep experiences running smoothly
Provide timely updates through email and digital communication platforms
Maintain accurate records related to client activity and coordination progress
Support follow-through on arrangements to ensure everything stays on track
Work within online systems used for communication and organization
Preferred Skills & Strengths
Strong communication and follow-up habits
Comfortable managing multiple details at once
Organized and dependable when working independently
Positive and service-focused mindset
Basic familiarity with email, online apps, and web-based tools
Customer service, scheduling, administrative, or coordination experience is helpful but not required
What This Opportunity Offers
100% remote position with flexible scheduling options
Step-by-step onboarding and ongoing support resources
Opportunity to build coordination and client-support experience
Collaborative team environment with mentorship available
This Role Is Especially Well-Suited For
Stay-at-home parents seeking flexible work options
Military spouses needing portable opportunities
Individuals transitioning into remote support roles
Candidates interested in developing coordination or planning experience
Work Eligibility Requirement
Applicants must currently be authorized to work in one of the following regions:
United States
United Kingdom
Mexico
Spain
Australia
LATAM-eligible locations