Customer Experience Team Leader

Join us as a Team Leader, Danish / Polish Customer Experience – go beyond support! Are you a proactive, results-driven leader passionate about Customer Experience innovation? Thrive on analysing data, optimizing processes, and empowering teams to deliver exceptional service? Lead, inspire, and transform our customer experience, going beyond the customer service team to shape the entire customer journey. Location: St. Julian’s, Malta (Hybrid) You’re a great match for this role if you: Speak and write fluently in Danish or Polish and English Have proven experience in Customer Service, with strong leadership, communication, and interpersonal skills Are knowledgeable about iGaming, sports betting, casino, and payment processes Thrive in fast-paced environments and enjoy motivating teams with a positive, proactive attitude Are comfortable sharing ideas, providing solutions, and working flexible shifts Have a sharp eye for detail, a strong work ethic, and a passion for delivering outstanding customer service What You’ll Be Doing: Build & Inspire High-Performing Teams; Hire, coach, and empower staff to deliver exceptional customer experiences. Drive Performance & Growth; Set clear goals, monitor KPIs, and implement development plans for continuous improvement. Optimize CX Operations; Collaborate across teams to ensure seamless coverage and efficient workflows. Champion Compliance & Best Practices; Ensure AML, Fraud, Responsible Gaming, and company standards are always met. Create an Engaging Team Culture; Organize motivational initiatives, team events, and foster a proactive, on-brand work environment. Learn and Grow with Us Through the ComeOn Academy, you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company. What’s In It for You? Competitive salary + bonus scheme Hybrid working model with flexibility between home and office One-time bonus to help you set up your home workspace (we are truly hybrid) Work remotely for up to 40 days per year from anywhere in the world Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing. Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week. Fun quarterly team events and social gatherings A Bit About ComeOn Group We’re a global iGaming business, home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players. We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect. Want to know more about us? Just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture! LinkedIn Instagram Glassdoor