About this role
We're on the lookout for friendly, dependable, and detail-oriented individuals to join our customer experience team! This entry-level position is perfect for someone eager to jumpstart a career in the insurance industry. No prior insurance experience? No problem — we’ll teach you what you need to know. As a Customer Service Representative, you’ll be the point of contact for policyholders. Your mission? Make sure customers feel heard, supported, and well-informed — whether they're asking questions about their policy, filing a claim, or just trying to understand their coverage. What You'll Be Doing: Respond to customer inquiries via phone, email, and chat in a professional and positive manner Assist policyholders with claim updates, coverage questions, and claims process Document all customer interactions accurately in our system Collaborate with internal teams to ensure customer issues are resolved efficiently Deliver top-tier service that builds customer loyalty and trust What We're Looking For: High school diploma or equivalent required; some college is a plus Excellent communication skills — you know how to listen, empathize, and explain clearly Strong attention to detail and problem-solving skills Comfortable using basic computer programs and learning new software A team player who’s also self-motivated and able to work independently Prior customer service experience is helpful, but not required A willingness to pursue insurance licensing to expand your responsibilities and advance within the role Why You'll Love Working Here: Comprehensive on-the-job training — we set you up for success Supportive team environment that values growth and development Opportunity to grow within the company (we love to promote from within)