Customer Experience Specialist

Customer Experience Specialist Join Orac Bucharest as a Customer Experience Specialist fluent in Romanian and Hungarian, guiding customers end-to-end and making every interaction shine. Join Orac Customer Experience Specialist Hungarian and Romanian Speaker | Bucharest, Romania Do you love talking to customers, answering questions and making customers genuinely happy? Then keep reading, this one is for you. We’re looking for a passionate Customer Experience Specialist to join our team in Bucharest. As we build and grow the Hungarian market, you’ll play a central role, being the voice of Orac primarily to our Hungarian speaking customers while also supporting our Romanian speaking customer base. About Orac At Orac, we don't see walls as surfaces. We see them as blank canvases. What we create is not decoration, but the elements that define how a space feels. For over 50 years, we've been refining that craft. Combining tradition with innovation and design thinking with industrial precision. We work with people who care about detail. Because detail is never just a detail: it's what makes something feel right. Curious how we think and work? Discover what it means to be an Oracian. Learn more about Orac Your key responsibilities As our Customer Experience Specialist in Bucharest, you’ll be the crucial link between our customers, our local sales team and the global Orac family. Your days will be varied, and never boring. You are the first point of contact for our customers, primarily Hungarian-speaking, with a Romanian-speaking customer base as well. You have contact by phone, email and beyond. You master our solutions so you can guide our customers with confidence and expertise. You manager the full customer order process, from quotation and order entry right trough payment, returns and sample services. You track customer feedback and work with internal teams to improve the customer experience. You proactively follow up with customers and prospects and onboard new accounts. You keep all sales-related administration up to date in our CRM system (SAP and Salesforce). What success looks like 30 Days. Settled In. You’ve completed your onboarding, you know your team and your tools and you’re already handling orders and creating customers independently in our systems. 60 Days. Finding Your Flow. You’re navigating more complex orders and customer cases with growing confidence, and your customers are starting to know you by name. 90 days. Fully Owning it. You own the entire order-to-cash process, you understand our strategy and your role in it, and you’ve completed your onboarding week at our European hub. What you bring You are fluent in both Romanian and Hungarian, this is essential for serving our local customers in their preferred language. You have experience in a customer-facing role, whether in customer service, sales support or a similar position. You communicate clearly, warmly and professionally, in wring and in conversation. You are an natural problem solver who stays calm under pressure and always looks for the best solution for the customer. You are organized, detail-oriented, and comfortable managing multiple tasks at once. You are comfortable working with CRM tools and digital systems. English proficiency is a needed, as we work across borders within our European team. Not sure you tick every box? If this role feels right to you and you recognise yourself in the way we work , we'd still like to hear from you. What makes this role worth it You can expect a key role in an interior design business where you will be able to make a direct impact on customer satisfaction. Working in an environment that inspires and excites. There'll be plenty of room for your personal development as part of our sales team, where teamwork really does make the dream work. You will join a warm supportive team in Bucharest that values collaboration, creativity and a good sense of humor. Competitive salary, and attractive benefits within an international environment. The chance to travel 1-2 times per year to our European hub and connect with international colleagues. A stable, family-owned company with 50+ years of history, and the ambitions and energy of a scale up. At Orac , passion, inspiration and loyalty are more than words. They shape the way we work together. We offer a dynamic, stable environment where your commercial impact is seen and rewarded. We look forward to welcoming you in the team! If that sounds like you, you'll feel at home here. Looking forward to your application. After submitting your CV, you can expect feedback within one week Interviews and next steps will be communicated to shortlisted candidates Department Sales and Customer Experience Locations Bucharest Remote status Hybrid Employment type Full-time