Customer Experience Representative - Bilingual French

Customer Experience Representative - Bilingual French Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions. At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data. Job Title: Bilingual Customer Experience Representative Location: Remote (Must reside in Canada) Salary: $21.63 / hour Tentative Start date: To be discussed Permobil is a prominent manufacturer and distributor in the health and disabled community. We provide medical equipment for those in need, such as wheelchair accessories, adaptive devices, hospital beds and more. Advantages: Annual performance reviews Pro-rated vacations days for 2026 As of January 1st, 2027- 17 days’ vacation (renewed yearly) Sick / Personal days Health benefits (medical, dental, vision, and more) RSSP contribution from the company Great work environment Company incentives Key Tasks Processing quotes/orders/refunds and warranties into ERP system Assisting customers and sales representatives via phone and email with their inquiries. Our clientele is 90% English and 10% French. Following up and providing etas on orders Assisting team members to ensure work is completed in a timely manner Why Permobil is a great next step for you! 1. You’ll make a difference. Every day. Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people’s lives. 2. You’ll make your mark as part of our future We collaborate with colleagues across borders to Innovate for Individuals . The impact you make personally could lead change around the world. 3. You’ll feel welcome from day one We’re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference. 4. You can have a lifestyle you love You’re always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love – at work and beyond. Who you are You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for. Your Background 2-3 years’ experience in customer service (spoken and written) Call center experience (preferred) Must be fully bilingual (French and English) Experience in Microsoft office (Outlook) Experience in an ERP system Works well under pressure and in a fast-paced environment Self-motivated and detail-oriented Good communication skills Team player Other qualifications or experiences. Information Please apply via our career page. We will conduct selection continuously so send us your application today! For information regarding Permobil's Privacy Notice, please visit Permobil Candidate Privacy Notice At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions. Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers. More about Permobil Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs. Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.