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Company Description Phoenix Energy Technologies, now known as Verantum, is committed to providing innovative energy management solutions for businesses. Through cutting-edge technology and data-driven insights, the company helps organizations optimize energy consumption and reduce carbon footprints. As a leading name in energy efficiency, Verantum focuses on delivering measurable outcomes that enhance operational sustainability. The team is dedicated to creating impactful solutions that contribute to a more energy-efficient future. Role Description This is a full-time remote role for a Customer Experience Manager. The role involves overseeing and improving customer satisfaction and ensuring a seamless customer experience. Responsibilities include developing and implementing customer service strategies, addressing client concerns promptly, analyzing customer feedback to identify areas for improvement, and collaborating with cross-functional teams to align customer expectations with company goals. Qualifications Expertise in Customer Satisfaction and Customer Experience to ensure the highest quality of service Strong Analytical Skills to interpret customer data and implement actionable improvements Proficiency in Communication and Customer Service for clear and empathetic interactions with clients Proven ability to manage and resolve customer concerns effectively Strong organizational and time-management skills Experience with customer relationship management (CRM) tools is beneficial Bachelor's degree in Business Administration, Marketing, or a related field preferred