Overview
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.
Background
Ardent Eagle Solutions (AES) is seeking a
Customer Experience Designer
to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.
Responsibilities
Conceptualize, design, and develop
end-to-end customer experience pathways
across systems and services
Define and document
customer journeys
, touchpoints, and interaction models
Provide leadership and guidance on
user experience (UX) best practices
, establishing standards for use across development teams
Translate user needs and behavioral insights into
actionable design strategies and solutions
Conduct and support
customer research activities
, including surveys, usability testing, and user studies
Analyze qualitative and quantitative data to inform
design decisions and experience improvements
Develop and present
data-driven recommendations
to stakeholders and program leadership
Create design artifacts, including:
Wireframes
Storyboards
Functional specifications
Experience maps and user flows
Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation
Evaluate and assess the
feasibility and impact
of customer experience initiatives
Enhance and refine
testing methodologies
, incorporating innovative techniques to improve user experience outcomes
Serve as a
champion for user-centered design
, advocating for best practices throughout the development lifecycle
Qualifications
Approximately
6 years of experience
in customer experience (CX), user experience (UX), service design, or a related field
Demonstrated experience designing and implementing
user-centered design solutions
Strong understanding of
human-centered design principles
, usability, and accessibility standards
Experience conducting
user research and translating findings into design improvements
Ability to synthesize complex data into
clear, actionable insights and recommendations
Proficiency in developing design documentation and artifacts to guide implementation
Strong collaboration and communication skills, with the ability to influence cross-functional teams
Education
Bachelor’s Degree (BA/BS)
in Design, Human-Computer Interaction, Psychology, Communications, or a related field
Equivalent combination of education and relevant experience may be considered in lieu of a degree
Certification(s)
Certified Usability Analyst (CUA)
Human-Centered Design (HCD) or UX certifications
Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)
Compensation
The compensation range for this position is $100,000 - $135,000 per year. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.
Compensation Disclaimer:
The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.
Location and Work Hours
This is a
fully remote position
, and employees are not required to report to a physical office. Candidates must be able to work independently in a remote environment and maintain a reliable internet connection.
Standard working hours are based on a
40-hour work week
, Monday through Friday, with expectations to be available during established business hours as determined by the team or client.
Benefits and EEO
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:
Medical/Dental/Vision Coverage
Matching 401(k) Plan
Continuing Education Assistance
Paid Time Off
This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned.
Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.