Customer Excellence Intern

Customer Excellence Intern Do you want to be part of our journey to make the building industry faster, smarter and greener? Apply Today! At Bim.com , we connect the people who build with the products they build with. We are on a journey to digitise the building industry for a more sustainable future. Are you ready to join this exciting journey as our newest Customer Excellence Intern? Together with us, you will make a difference – both for our customers and the planet. We offer you the unique opportunity to be part of a small team within a global company of 140 employees. Within the Customer Excellence team, we enjoy working closely together, sharing knowledge and supporting each other in a fast-paced, customer-driven environment. The Customer Excellence team works towards our platform BIMobject and is key to strengthening customer engagement, increasing platform adoption, and supporting long-term retention across markets. We’re now looking to expand the team with someone who can support us with a wide range of tasks while also learning the ins and outs of the SaaS and ConTech industry. As our new Customer Excellence intern, you will… Collaborate: Work closely with our Customer Excellence team to optimize our usage of systems and ensure our customers get first class support. Data support: Support with reactive tasks ranging from setting up customer profiles on BIMobject.com , updating CRM systems and gathering data, drafting marketing material and proactively identifying customer trends. Customer meetings: Support in proactive tasks ranging from preparing meeting materials and notes, as well as summarising customer materials Grow & expand: In addition, there will be opportunities to explore working with larger data sets, structured knowledge sharing and supporting the team in improving processes. We want to create an internship that makes sense for both of us! We believe that you … Currently pursuing a degree within sales, marketing, digital marketing or a related field with an internship as part of your studies and are curious about learning more about commercial operations within the SaaS industry. Are comfortable taking ownership of your own tasks and driving them forward, and are eager to learn and develop in a fast-paced environment. Are detail-oriented and take pride in getting things right. In addition, you enjoy creating structure among data, lists and processes. Fluent in English, both writing and speaking Extra awesome (or for you to learn) Additional European language skills such as Swedish, Italian, German or French Experience with outreach or communication (email, events, customer-facing roles) Experience working with formulas in Google Sheets/Excel ✨ Don’t fit every single box? We know that applying for a job can be intimidating and that experience comes in many forms. If this role looks like a great next step for you, please apply! We’d love to hear your story, even if you don’t meet 100% of the criteria. What we offer our employees The core : A startup mentality within a stable global company, but small enough for everyone to have voice in shaping our company’s future (140+ employees). We live by our values: Raise it, Do it, Together. Flexibility : A genuine hybrid model, we'd like to see you in the office minimum 3 days per week. This role is stationed in Malmö, and we love the office energy, but sometimes the home office fits better. Growth : We invest in your development and encourage experimentation. Inclusion : A diverse workplace where different perspectives drive innovation. Practicalities: This is an internship that requires authorization to work in Sweden and is eligible for academic credits as par of your education, (eg LIA). The internship should be at least 10 weeks. Why Bim.com ? The building industry is a vital part of our society, but it needs to become smarter and greener. That’s where we come in. We are the engine behind the ecosystem, in the form of product information sharing and storing. From BIMobject (global BIM library) to Prodikt (sustainability data) to EandoX (creation of sustainability data) - which helps builders make informed and sustainable decisions. Ready to join the journey? We can’t wait to meet you! Department Commercial Role Customer Excellence Intern Locations Malmö Remote status Hybrid Employment type Internship Malmö About Bim.com At Bim.com , we’re building the digital infrastructure that powers sustainable construction. As one of the world’s leading platform connecting architects, engineers, designers, and manufacturers, we’re helping shape the future of the built environment - one greener, smarter project at a time. Through our brands BIMobject , Prodikt and EandoX we want to build a better future. We believe there is a way to change the construction industry for the better. Digitalization makes it possible to build a better world, one that is both sustainable, functional, and beautiful. And BIM - Building Information Modelling - is the technological revolution that will take us there.