Customer Enablement Team Lead

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. The Role As a result of a transformation of our APAC Commercial team, we are currently looking to recruit the newly created position of Customer Enablement Team Lead. You will be responsible for leading a specialist team responsible for onboarding new accounts, delivering customer enablement tools, managing key customer programs, coordinating events and communications, analytics and reporting, and providing back‑of‑house support to elevate the customer experience across Australia and New Zealand so that they can effectively engage with Provet systems and services. This is a permanent, full-time role and can be based out of Brisbane (Northgate) or Sydney (Erskine Park). Your primary responsibilities will include: Leading, coaching, and developing the Customer Enablement team, establishing clear expectations and KPI’s and fostering a culture of collaboration. Overseeing new account onboarding lifecycle and ongoing care for new accounts. Managing the planning and execution of sales‑related events, conferences, and customer engagement activities, coordinating logistics, content development, and post-event reporting. Leading the preparation and coordination of Quarterly Business Reviews materials, ensuring insights are clear, data‑driven, and aligned with strategic objectives. Overseeing data analytics, reporting and business support to identify trends, opportunities, areas for improvement, and actionable insights to guide the sales team towards high-value opportunities and strategic focus areas. Customer communication management through ensuring the Branch Newsletter is developed and distributed and pricing and product communications are shared. Oversee general customer support relating to credit management, back-order coordination, dropship order processing, scanner management, and the management of Partnership Guides. About You To be successful you will have: Demonstrated experience in sales enablement, sales operations or commercial support within a sales organisation. Experience in leading a team and industry experience across animal health will be advantageous. Advanced analytical skills with demonstrated experience using CRM systems (e.g., Salesforce, Dynamics, HubSpot). Collaboration skills and the ability to navigate through a matrix organisation and to manage complex customers. Excellent organisational skills and the ability to manage time and priorities. Why Join Us? At Covetrus, we’re proud of our family friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded persons from all walks of life. Covetrus team members are eligible to access a suite of fantastic benefits, to help them look after themselves, their family and their beloved pets. These include – Generous discounts on our range of animal health food & enrichment products. Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources. Additional leave benefits – annual birthday leave, paid parental leave, & the option to purchase additional leave. Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations). Free 24/7 access to our Employee Assistance Program. Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards. Professional development through our Leadership Development & Emerging Leadership courses. Access to annual flu vaccinations. Annual volunteer days. Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.