Customer Enablement Specialist (SaaS)

Customer Enablement Specialist (SaaS) An amazing opportunity to join us and do your best work in the best way! We usually respond within three days Location : UK, remote-first (normally 1 day a week in London office) Function : Customer Solutions / Enablement (cross-functional with Product, CS & Marketing) Type : Full-time, Permanent Reports to : Head of Customer Solutions and Implementation Salary : £40-45k Overview We’re looking for a technically astute, engaging communicator — a commercially confident Customer Enablement Specialist to help our customers get the absolute most out of Jiminny from day one. This role is a front-row seat to how high-performing revenue teams adopt AI and drive real commercial outcomes. This role sits right at the heart of the customer journey — working hands-on with new clients through trials, onboarding and early adoption to make sure they’re not just alive, but thriving. You’ll deliver tailored training, solve customer problems in real time, and help customers build habits around the platform that stick. The goal is simple: highly engaged users, using the full power of Jiminny, with clear value from the start. Internally, you’ll also play a big role in enabling our own teams — helping new joiners ramp quickly, and making sure everyone is up to speed on new features as we ship them. This is a great role for someone to progress their SaaS career who’s technical enough to quickly understand how things work, commercial enough to understand why they matter, and motivated to become a true product expert. Key Responsibilities Customer Training & Enablement - Run engaging, tailored training sessions for customers during trials and onboarding — adapting to different users, roles and levels of technical confidence. Onboarding & Early Adoption - Guide customers through workflows and best practices — making sure they get to value quickly and start using the platform in a meaningful way. Drive Product Engagement - Actively push customers beyond basic usage — showing them how to unlock more features and build stronger habits with the platform. Internal Enablement - Support onboarding for new hires and deliver training on new features — helping internal teams stay sharp and confident in the product. Content Creation - Build and maintain clear, practical enablement resources — guides, decks, FAQs and playbooks that scale your impact. Cross-Team Collaboration - Work closely with Product, Customer Success and Marketing to share insights, improve enablement, and shape how we communicate value. What You’ll Bring 2+ years in a customer-facing SaaS role (e.g. onboarding, customer success, support, enablement, or training). People describe you as having an ‘infectious’ energy, you’ll be able to excite our users about the Jiminny platform with your passion. A strong interest in helping users actually adopt and use products , not just get them set up. Comfortable learning and explaining technical concepts (integrations, workflows, CRMs, data) without needing to be an engineer. Experience delivering training, demos, or onboarding sessions — or a clear ability and confidence to do so. A natural problem-solver — you enjoy figuring things out and helping others do the same. Clear, confident communicator — able to keep things simple, practical and engaging. Highly organised and able to juggle multiple customers, sessions and priorities. Self-starter mindset — you take ownership, learn fast, and don’t wait to be told what to do. You love to learn and own your development, we’ll give you support, but you will own the plan. You face obstacles with a ‘how can we get round it?” attitude. You face failure with a “how can I improve” attitude. You have a collaborative and supportive style. Motivation to become a true product expert / superuser. Experience with tools like Salesforce, HubSpot or other CRMs. Experience creating training materials or enablement content. Nice to have: Exposure to RevTech, sales tools, or AI-driven products. You have (or could have) an interest or passion in sales and coaching. Impact & Outcomes Customers consistently reach strong, meaningful product usage within their first 30–60 days. New clients are actively using most of the features available in their contract tier — not just the basics. Customers feel confident and capable using Jiminny, leading to high engagement and low early churn risk. You help customers clearly understand what’s possible beyond their current setup, creating natural opportunities for future upsell. Jiminny develops a reputation for best-in-class onboarding and enablement — tailored, effective and easy to scale. Internal teams ramp faster and stay aligned through clear, consistent product training and updates. A growing library of enablement content exists that supports both customers and internal teams. You become a go-to product expert, with a deep understanding of use cases and how customers succeed with Jiminny. What You’ll Get From Us Competitive salary (final offer tailored based on your experience, skills and overall fit for the role) Performance-based bonus Private healthcare & mental wellness support Gym membership 25 days annual leave + birthday off Summer Fridays (half-days July–Sept) CycleToWork scheme Personal development via the Jiminny Academy Employee equity scheme Remote-first flexibility and a genuinely supportive, high-growth team Locations UK Remote status Fully Remote UK Workplace & culture We're delighted that you're taking a look at our careers site and we hope that you find your perfect role with us, as we'd love for you to help us to keep building something special This is a crucial time in our journey. We're obsessed with our product and it’s constantly developing to make us the best in the Sales / Revenue tech space. We're equally obsessed with providing our teams the chance to grow with us, and help them be the very best they can. We're in it together Diverse teams create powerful ideas. We're committed to creating an environment where everyone can thrive and we recognise that our differences can actually bring us together and allow us to get the very best work done in the best possible way. About Jiminny We started to build Jiminny in 2016 with just 3 founders, a ton of ideas and the drive to make a real difference to the sales coaching space. We're passionate that everyone in sales and customer success should have the chance to succeed and be the best version of themselves. We're now at 60+ in the team and we’ve been building something amazing for our clients and our ethos is all about giving the best customer service possible. We’re also committed to creating the very best environment for our people to do their finest work and to be the best version of themselves. We’re open, kind, determined, inventive and brave and we want you to be the same.