Customer Contract Manager Central Europe Region (m/f/d)

Customer Contract Manager Central Europe Region (m/f/d) Thanks to the local presence, Akiem challenge is to maintain and continue the development of its major position in the Central European market. To support and strengthen our position in the Central European market, we are looking for a Customer Contract Manager Central Europe to join our team. In this role, you will be responsible for managing Akiem’s leasing contracts for a dedicated customer portfolio across Poland, the Czech Republic, and Slovakia. You will ensure the successful implementation and lifecycle management of locomotive leasing contracts, from the pre-signature phase, including contract verification, through to the return and post-redelivery of the rolling stock to Akiem. YOUR TASKS • You manage locomotive leasing contracts throughout their full lifecycle, from pre-signature and contract verification to the return and post-redelivery of the rolling stock • You monitor technical, financial, commercial, safety, and maintenance KPIs, ensuring contractual compliance, profitability, and positive leasing margins • You act as the main point of contact for customers in full-service contracts, ensuring high customer satisfaction and leading all customer care topics • You coordinate internal teams such as Sales, Maintenance, Legal, Finance, and Operations, as well as external service providers, workshops, suppliers, and subcontractors to ensure smooth service delivery • You support contract adaptations, prepare quotations for extra works, manage customer balances, and resolve invoicing issues to secure contract performance and payments • You prepare official customer communication, handle technical disputes and claims, and ensure compliance with contractual and regulatory requirements • You organize locomotive deliveries, returns, logistics, replacement units, and driver training, ensuring seamless contract implementation and operational continuity • You monitor performance indicators such as availability, reliability, safety, and customer satisfaction across various IT systems and conduct regular operational contract reviews with customers • You define and follow up action plans for continuous improvement, identify process gaps, and implement corrective actions to enhance service quality and efficiency • You provide regular reporting on contract performance and financial results while driving innovative solutions and improvements to strengthen customer loyalty and competitiveness YOUR PROFILE · You have successfully completed a degree in Engineering, Railway Engineering, Transportation Management, Industrial Engineering, or a comparable technical field · You have several years of professional experience in Contract Management and ideally possess a strong understanding of railway operations, maintenance processes, and contract management in an international B2B environment · You have strong organizational skills, work in a solution-oriented manner, and are used to working independently · You possess strong analytical skills and are able to think and act with a strong commercial and economic mindset · You stand out through your customer-oriented approach and a high level of empathy · You are adaptable and enjoy working in an international environment · Fluent Polish and English skills are required; additional language skills, especially Czech or Slovak, are considered a strong advantage · Your flexibility, team spirit, and strong communication skills complete your profile YOUR BENEFITS AT AKIEM • A lively corporate culture with team spirit and openness • A dynamic, international work environment with flat hierarchies • Room to contribute your own ideas and actively shape the company’s future • A motivated team with strong cohesion and mutual support • Personal and professional development opportunities in a future-oriented company • Diverse career opportunities through continuous growth • Modern offices and a pleasant working atmosphere Have we piqued your interest? Then we look forward to receiving your application via our career portal! We are actively committed to inclusion and create a working environment in which diversity is valued, equal opportunities are practiced and everyone can contribute their strengths - we look forward to hearing from you! Département Locomotive Leasing Locations Warszawa, Poland Remote status Hybrid Employment type Full-time Employment level Professionals About AKIEM A European provider of services to railway operators, manufacturers, and local authorities, Akiem offers its more than 90 clients in 22 European countries a fleet of 760 locomotives and 42 passenger vehicles, as well as solutions covering the entire value chain of rolling stock: Locomotive rental Maintenance and services Passenger train rental The majority of its more than 450 employees are based in France, Germany, Poland, Sweden, Italy, Hungary, and the United Kingdom. Akiem manages a complete and certified industrial ecosystem as an Entity in Charge of Maintenance (ECM), built around a pan-European network of workshops and large stocks of spare parts for the maintenance of rolling stock provided to its clients.