About the Opportunity
Our team is currently seeking enthusiastic and organized individuals to join our growing remote workforce as Customer Care Trip Planners. In this role, you'll support clients throughout the travel coordination process by helping manage reservations, organizing vacation details, and providing responsive assistance to create a smooth and enjoyable planning experience.
This position is well suited for individuals who enjoy working with people, multitasking in a fast-paced environment, and building valuable customer support skills while working remotely. Full training and continued support are available for all new team members.
Key Responsibilities
Assist clients with coordinating personalized travel arrangements based on preferences and travel goals
Help organize bookings for accommodations, transportation, tours, cruises, and activities
Research travel options and availability through approved booking platforms and supplier systems
Provide clear communication regarding confirmations, updates, and upcoming travel details
Respond to client inquiries through email, phone, and online messaging systems
Support itinerary modifications, scheduling changes, and follow-up requests as needed
Maintain accurate records and documentation within internal systems
Participate in virtual onboarding, training sessions, and ongoing development opportunities
What This Position Offers
Fully remote work environment
Flexible scheduling options designed around independent workflow
Comprehensive onboarding and guided training resources
Ongoing mentorship and professional growth opportunities
Access to travel-related systems, supplier partnerships, and planning tools
Eligibility for travel incentives, discounts, and recognition programs
Advancement opportunities within a growing remote team
Ideal Candidate Qualifications
Strong communication and customer service abilities
Organized with good time-management skills
Comfortable handling multiple responsibilities independently
Basic computer knowledge and familiarity with online platforms
Positive, adaptable, and eager to learn
Previous experience in hospitality, customer support, retail, scheduling, or administrative work is beneficial but not required
Requirements
Must be at least 18 years of age
Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions