Customer Care Officers

Job Summary Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities: Customer Service & Inquiry Handling Respond to customer inquiries via phone, email, one-on-one interactions, etc. Provide information about banking products, services, policies, and procedures. Maintain a professional and positive attitude while assisting customers. Cash Handling & Tellering Functions Process deposits, withdrawals, transfers, and payments accurately and efficiently. Handle cash transactions, verify amounts, and ensure accurate record-keeping. Reconcile daily transactions and balance cash drawers at the end of day. Issue cheques, drafts, and other banking instruments. Issue Resolution & Technical Support Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines. Resolve customer complaints promptly, ensuring a positive experience. Investigate discrepancies, identify root causes, and implement solutions. Assist customers with online and mobile banking issues, troubleshooting as needed. Request & Transaction Processing Facilitate account opening, loan applications, and card issuance. Assist with order placements, transaction tracking, and processing. Customer Education & Cross-Selling Educate customers on product features and benefits. Promote additional banking products and services, such as loans, savings plans, and investment options. Recommend upgrades or complementary financial solutions to meet customer needs. Records Management & Compliance Update and maintain accurate customer records in the banking database. Document customer interactions, feedback, and resolutions. Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines. Collaboration & Performance Metrics Work closely with other departments to ensure smooth issue resolution. Meet service metrics such as response time, resolution rate, and customer satisfaction scores. Contribute to process improvement initiatives and provide customer feedback to enhance services. Continuous Improvement & Customer Experience Stay updated on banking policies, industry trends, and new financial products. Strive to exceed customer expectations and build long-term relationships. Ensure an empathetic and customer-focused approach in all interactions. Education Requirements: Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit. Applicants must be 27 years old as of last birthday. Skills Requirements: Banking operations experience is an added advantage. Strong numerical, problem-solving, and time-management skills. High level of accountability, efficiency, and accuracy. Proficiency in MS Office (Excel, Word, and Outlook). Excellent communication, interpersonal, and customer service skills. Integrity, professionalism, and a strong work ethic. Location: Nationwide Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.