Customer Care Brands Specialist

Customer Care Brands Specialist Everything you are looking for and more 📦 The Customer Care Brands Specialist is responsible for ensuring an excellent customer experience through proactive shipment monitoring, incident management, and continuous communication with clients and internal teams. Reporting to the Brands Team Leader, this role involves managing an assigned customer portfolio, monitoring daily operations, resolving incidents, and coordinating with different departments to ensure efficient service and high-quality support. This position is ideal for someone proactive, organized, customer-oriented, and comfortable working in fast-paced operational environments. What responsibilities and objectives will you have? Manage and proactively monitor the shipments of your assigned customer portfolio. Ensure excellent customer service through phone calls, e-mails, and daily communication with clients. Identify, investigate, and manage incidents, ensuring timely follow-up and resolution. Coordinate with internal departments to escalate, claim, and resolve operational issues efficiently. Build strong relationships with customers, understanding their needs and ensuring a positive service experience. Monitor service quality indicators and prepare weekly and monthly performance follow-ups. Analyse service performance and collaborate on action plans to improve operational quality and customer satisfaction. Ensure the correct application of internal procedures and operational processes. Prioritize tasks effectively in a dynamic environment with multiple ongoing requests and operational needs. Contribute to achieving Customer Care department KPIs and service objectives. Well, what will the requirements be? At least 3 years of experience in Customer Service, Customer Care, Logistics, Transport, or a similar operational environment. Previous experience managing customer portfolios and handling incidents or operational follow-ups. Strong customer-oriented mindset with excellent communication skills. Ability to work proactively, independently, and in a fast-paced environment. Strong organizational and prioritization skills. Problem-solving attitude with the ability to manage conflicts effectively. Team player with strong collaboration skills across different departments. Good knowledge of Excel and reporting tools. English level sufficient for professional communication (written and spoken). Degree is valuable but not mandatory. Experience in logistics, transport, supply chain, or operational customer service environments will be highly valued. What do we offer? Language platform Wellbeing programme Flexible working hours Online platform for lifelong learning Competitive salary Flexible remuneration services can be contracted Why join us? At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination. CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations. OWN IT: We take responsibility, act with initiative, and proactively drive solutions. DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together. MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution. WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset. Inclusive Culture At InPost, we are committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and believe that different perspectives strengthen our teams and drive better results. Department Customer Care Role Brands Locations Barcelona - Office Remote status Hybrid Employment type Full-time