Customer Care Advisor (Dutch Speaking)

Customer Care Advisor (Dutch Speaking) At Protime, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply! 🚀 Let’s #collaborate! We usually respond within a week Protime , proud member of the SD Worx group, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way. ' Make time valuable ' is our vision, and we make it happen everyday thanks to our 560 committed employees across Europe. What will you do? You will be in direct contact with our Belgian customers and assist them with all their questions regarding the use of our software . How are you going to do that? You build knowledge and experience within the different domains of our applications . You build a relationship of trust with your client contacts. You answer questions concerning the use of our Protime tools . You advise your customers on how to optimize their Protime environment. You develop an internal network and work closely with our internal customer experts (obtaining advice, delivering leads, passing on information, clarifying the needs of our customer portfolio, etc.) What else will you do? You will have the opportunity to help think about the operation and future of the team. Together, you take a critical look at the processes and take steps to optimize our customer service . You share your knowledge and experience with colleagues. You take ownership of your role, but of course you are never alone. You can always count on #camaraderie and #collaboration (two of our core values) with your team members. This is you? You can speak to customers in a professional manner and have the perseverance to always search (out-of-the-box) for the right solution. You have an interest in software applications and the hard part of HR. You are analytically strong. You work with our Flemish customers, so you communicate very fluently in Dutch . You also speak English . You know how to take responsibility in your role. You like autonomy and taking initiative and you are self-managing. You like working in a growth company where you constantly challenge processes and yourself in order to continuously improve . Why would you choose Protime? Become part of an innovative and challenging international company where personal and professional development are key. All this within a pleasant working atmosphere with room for team building and fun . A people focused culture of continuous learning and coaching. You can make a huge impact and grow with the company. A dynamic environment: flexible working hours and working from home – everything is negotiable. Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within Protime. We encourage initiative , ownership and creativity in tackling challenges. You will never, ever come home and say you had “just another day at the office”. Innovation never stands still. Every day offers a different challenge. Annual base salary between €25.000 and €32000 (depending on experience) + annual variable bonus + fringe benefits. From many places, we work as one, moving from better to best together. SD Worx Group lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life. Team Protime Locations Barcelona Remote status Hybrid