Cultural Exchange Program Manager

At Go World, our mission is to make a difference through cultural exchange. We specialize in short-term homestay programs, international travel, and local hosting opportunities that help students, families, and communities immerse themselves in diverse cultures, create lasting memories, and form meaningful connections.

Go World is hiring a Program Manager to oversee coordinator support, host family engagement, and program operations.

This role directly impacts the quality and consistency of each program. The Program Manager will help ensure coordinators are prepared, host families are supported, placements are accurate, and program tasks are completed on time.

The ideal candidate is organized, detail-oriented, proactive, and strong at communicating with families, coordinators, and internal team members.

• Manage group program readiness from coordinator assignment through post-program follow-up, including timelines, tasks, applications, forms, background checks, placements, and final materials.
• Serve as the primary contact for U.S. coordinators and host families, providing clear communication, timely support, and thoughtful problem-solving.
• Lead coordinator hiring, onboarding, training, and ongoing development to ensure coordinators understand Go World’s values, expectations, and program standards.
• Build and maintain a strong coordinator network through regular communication, resources, feedback, and recognition.
• Oversee the host family application, approval, preparation, and placement process to ensure families feel informed and supported.
• Prepare accurate placement materials, including matching spreadsheets, placement packages, participant details, and final calendars.
• Manage coordinator and host family tasks across Google Workspace, the client portal, and CRM, maintaining accurate and timely updates across all systems.
• Manage host family and coordinator engagement through Facebook groups, portal updates, newsletters, recognition moments, and other communication channels.
• Support orientations, mid-program check-ins, surveys, reviews, and post-program wrap-up to strengthen each program cycle.
• Gather feedback, document lessons learned, and implement process improvements that improve accuracy, reduce manual work, and create a more consistent Go World experience.
• Capture quotes, photos, videos, and stories from programs to support Go World’s marketing, storytelling, and community engagement.

• 5+ years of professional experience in cultural exchange, student travel, education, youth programs, homestay programs, or a related field.
• 3+ years of experience managing coordinators, teams, contractors, volunteers, or community-based staff.
• Strong passion for cultural exchange, international education, and community-building.
• Self-motivated with the ability to work independently in a remote environment.
• Strong written and verbal communication skills in English.
• Excellent organization, follow-through, and attention to detail.
• Experience managing multiple deadlines, stakeholders, and moving pieces at once.
• Strong judgment and problem-solving skills.
• High proficiency with Google Workspace, including Gmail, Google Drive, Google Docs, Google Sheets, and Google Calendar.
• Comfort learning and working in digital systems such as client portals, CRMs, project trackers, and online forms.
• Willingness to travel as needed for program support, training, events, and key program moments.

• Job Type: Full-time, remote employee position
• Compensation: $45,000-$60,000 annually, depending on experience and location
• Location: Remote, U.S. based
• Travel: Some travel required for program support, training, events, and key program moments

Go World is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to creating an inclusive environment for our team, coordinators, host families, students, and partners.