CS Manager / Head of Customer Support
We are looking for a Customer Support Manager for our client - a B2C project in the Sweepstakes Casino space, focused on the US market. Currently running one brand, with a second launch coming soon. A flexible startup environment with a high degree of autonomy, a small team, fully remote, internal communication only in English. Urgent hire.
What you'll do:
— Manage outsourced support (7 agents, 24/7): quality, KPIs, training, development.
— Create and maintain documentation, policies, processes.
— Ensure support for two brands.
— Collaborate with CRM, VIP, and Fraud.
— Oversee CS tools and handle operational tasks.
Requirements:
— iGaming experience is a must.
— You have managed support (in-house or outsourced).
— You have built processes from scratch — there are no ready-made policies.
— English C1+ (the whole team speaks English).
— Ready for a startup environment: high autonomy, responsibility without supervision.
What we offer:
— Fully remote.
— B2B contract, payouts in EUR.
— Competitive compensation — discussed during the interview.
— Interview stages: PeopleHunt → Internal HR → CRM / Stakeholders → (optional) Team → Offer.
Apply if you are ready to manage customer support in a growing startup.
Remote status
Fully Remote