CRM Executive

CRM Executive Apply for this role We are looking for a highly organised CRM Executive to join Medik8 during an incredibly busy and exciting period for the business. As we continue to elevate and expand our CRM strategy across global channels, we are looking for someone detail-oriented, proactive and passionate about customer retention to help drive this forward. This role goes far beyond day-to-day campaign sends. You will play a key part in supporting the evolution of our retention and loyalty strategy, helping shape lifecycle communications across email and SMS/MMS channels while ensuring all messaging reflects our premium brand voice. If you thrive in a fast-paced environment and enjoy seeing campaigns through from insight and planning to execution and optimisation, we would love to hear from you. The Details Salary: £32,000 to £36000 Hybrid working: 3 days per week in the office, 2 days from home Current office location: Centennial Park, Elstree Please note: We are planning to relocate to Central London in 2027 In more detail, your role will include: Campaign Delivery Supporting the execution of CRM activity across email and SMS/MMS channels Ensuring campaigns are accurately planned, briefed and delivered on time Coordinating with internal stakeholders to maintain smooth campaign delivery Content & Copywriting Producing high-quality CRM copy in line with Medik8 brand guidelines Supporting wider digital content initiatives across online channels where needed Proofreading and reviewing communications to ensure accuracy and consistency Testing & Optimisation Supporting A/B testing across content and creative Monitoring campaign performance and reporting on key trading metrics Making data-led recommendations to improve engagement and performance Loyalty & Retention Supporting the development and execution of loyalty initiatives Helping drive customer retention, engagement and long-term ROI We would love to hear from you if you have: Previous experience within a CRM, email marketing or retention-focused role Experience using CRM platforms to build, test and optimise campaigns Strong organisational skills with the ability to manage multiple projects simultaneously Confidence using Excel and/or Google Analytics to track campaign performance Excellent written communication and proofreading skills A proactive, solutions-focused mindset with strong attention to detail A collaborative approach and enthusiasm for working within a fast-paced team environment About us Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night. Culture & Benefits We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are! Some of the perks of being part of the Medik8 team include: Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support. Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards. Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities. Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme. Want to do a little more research before you apply? Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn , Glassdoor & Instagram . Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion) At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products. Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you. Our Inclusive Hiring Standards: Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role). Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias. Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria. Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements. Be your authentic self. Apply today. Department Global Markets EMEA & ROW Role Ecommerce Locations Head Office Remote status Hybrid