CRM & Delivery Internship/Apprenticeship

CRM & Delivery Internship/Apprenticeship Join us to scale your impact! 🚀 We usually respond within a week 🌱 About us Greenly was founded in 2019 by Alexis , Matthieu and Arnaud with one mission: make carbon management as essential as financial management . Today, we are a global leader in carbon accounting , proudly B-Corp certified and part of the French Tech 120 . Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. 💚 More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM. We are now a team of 200+ people from 40+ nationalities , based in Paris, London, Barcelona, and New York. 🌎 To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management . 🌱 Our Values Ambition for climate: Minimize GHG emissions, maximize climate impact Deliver with agility: Work in small increments: fail fast, learn fast, win fast Own your opportunities: Achieve outstanding results by showing initiative and accountability Feedback paves the way: Succeed as a team by helping others progress Curious to know more ? Check out our Culture Book , blog , and youtube channel 🎥 🌱 About the role Throughout this mission, you will be fully embedded in the CRM team (80% of your time) and contribute directly to some of our core chapters: Lead Nurturing, Upsell, and broader Communications, while supporting the CRM Manager across the full lead and customer lifecycle. You will also dedicate 20% of your time to Delivery Operations to industrialize processes and enhance client autonomy. At Greenly, we believe the next frontier of CRM isn't just automation, it's intelligence . You'll help us explore and build AI-powered workflows that make our communications sharper, more contextual, and more impactful at scale. Your missions will include: 💡 Strategy & ideation In collaboration with the CRM Manager: Map and define CRM journeys for our inbound leads and customers, identifying the right moments to deliver relevant, personalized content Bring fresh ideas and creative concepts to improve our sequences, campaigns, and overall CRM approach 🎨 Campaign creation & operations : Build and manage email campaigns end-to-end: Create and maintain automated workflows (onboarding flows, nurturing sequences, triggered emails) in collaboration with RevOps and the Product team 🧪 Testing & optimization : Run A/B tests from hypothesis to analysis, and translate learnings into concrete improvements Monitor campaign KPIs (open rate, CTR, conversion, churn) and produce regular performance reports Identify opportunities to turn one-shot campaigns into scalable, automated workflows 🤖 AI-powered CRM — build the next generation of our workflows This is where you'll have a real chance to shape something new . Concretely, you'll help us design and implement AI agents that make our CRM smarter such as : Next Best Action (NBA) : a CRM approach that analyzes in-platform activity to automatically recommend and refine the next steps a client should take, driving success and autonomy. Upsell & cross-sell triggers : an agent that cross-references HubSpot data with the regulatory calendar (CSRD, EU taxonomy) to trigger hyper-personalized sequences at the right moment Product-level precision : identifying clients who haven't yet run product-level LCAs and automatically surfacing messages to push them toward greater granularity The goal is AI that genuinely improves the experience for our leads and clients, and drives measurable impact. ⚙️ Delivery Ops & Industrialization (20% of your time) Work with the Delivery team to identify specific use cases to deploy via the CRM to increase client autonomy. Industrialize Delivery processes through automations and the strategic use of AI. 🌱 Skills to succeed 💡 CRM platform experience : hands-on practice with at least one tool such as HubSpot, Salesforce, Brevo, or Customer.io ✏️ Copywriting : ability to write clear, engaging, conversion-oriented copy in both French and English 📧 Email marketing fundamentals : solid understanding of segmentation, personalization, automation, and deliverability basics 🤖 Hands-on curiosity with AI tools : prompt engineering, agent building, or workflow automation (n8n, Make, Clay, or similar) 🧑🏽‍💻 Data literacy : at ease with KPIs like open rate, CTR, and conversion rate * Confident using Excel, Google Sheets, or similar analytics tools 🗣️ Language skills: Fluency in both English🇬🇧 and French🇫🇷 Nice-to-haves: 📊 SQL knowledge : ability to query and manage data. 💻 Basic IT/Programming : knowledge of any language (e.g., Python, JS). 🔗 No-code automation : experience with tools like Zapier, Make, or n8n. 🤖 AI Proficiency : experience with tools like Claude or Gemini. 📝 Basic HTML or experience editing email templates ⚙️ Familiarity with automation workflows (triggered emails, onboarding sequences, lifecycle flows) 🔍 Interest in regulatory environments (CSRD, carbon reporting) or sustainability 🤝 Prior exposure to a B2B or SaaS environment 🌱 Perks & benefits 📍 Beautiful offices in the heart of Paris (9ᵉ arrondissement) 🏠 Flexible remote work options ⚒️ Top-notch tools to help you do your best work 🩺 Private medical insurance with Alan (including mental health support), 100% covered 🚅 50% Navigo reimbursement for public transport 🥗 Sustainable lunch vouchers via Ekip 🤸 Partial coverage of your Gymlib subscription 🤝 A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people We're looking for an apprentice joining with a 4 days/1 day - rhythm. 🌱 The recruitment process Meet our delivery manager Antoine for a first call Prepare and present a case study exercise to Laura , CRM Manager Join Antoine for a final interview Provide us with 2 references to complete the recruitment process We welcome you during our onboarding week! 🥳 We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team. 🙏 Département Marketing & Growth Locations Paris Remote status Hybrid Employment type Apprenticeship Start Date (earliest) 01 September, 2026 About Greenly We are a Climate Tech Software company founded in 2019 by Alexis , Matthieu and Arnaud with the goal of enabling businesses to engage in climate action. We are a team of 200+ people from 40+ nationalities based in Paris, London, Barcelona and New York, which allows us to strengthen our international presence. Our all-in-one sustainability platform empowers sustainability professionals to take full control of their decarbonization strategy, leveraging insights from over 3,500 customers and grounded in deep climate expertise. We help companies measure accurately, reduce sustainably, contribute intelligently and report on their progress. 🌱 Greenly's platform combines smart data collection with advanced features to create the world's most intuitive carbon accounting solution. If you are curious, ambitious and enjoy working in dynamic environments, Greenly might be the perfect match for you - let's talk! Founded in 2019 Co-workers 200+