CRM Campaign Manager / Content Manager

Job Description – CRM Content Manager Content Manager - Dynamics 365 Customer Insights Contract | Remote | UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the deployment of a Microsoft Dynamics 365 environment enabling direct marketing through Dynamics 365 Customer Insights – Journeys. The platform is now live , with email campaign capabilities currently being tested and refined in a controlled/UAT environment as part of the initial rollout and warm-up phase. We are looking for an experienced CRM Content Manager (Contractor) to support both campaign execution and the ongoing stabilisation of the email marketing capability , helping the client establish a scalable and effective approach from the outset. Who We’re Looking For Strong background in email marketing campaign management Hands-on experience with Dynamics 365 Customer Insights – Journeys (segments, journeys, triggers) Solid HTML/CSS email build skills Experience delivering campaigns in structured or regulated environments Comfortable working in environments where capability is still being proven and refined Able to provide practical guidance and support , not just execution Strong stakeholder communication skills, particularly within public sector settings What you will be doing Supporting testing and refinement of email campaigns in a UAT/test environment Building and iterating segments, journeys and triggered communications Designing and developing responsive email templates (HTML/CSS) Supporting initial campaign rollout and warm-up activity , including: Helping establish sender reputation and good delivery practices Ensuring campaigns are structured appropriately from the outset Managing campaign execution as capability moves toward business-as-usual Helping define and embed best practice for campaign delivery , including governance and structure Supporting the creation of reusable campaign assets and content libraries Working closely with Ceox and client stakeholders across delivery and testing phases Providing advice and guidance to the client , where internal CRM/content capability is still developing Key Characteristics We are specifically looking for someone who: Is comfortable working in a recently deployed, still-maturing environment Can support testing, iteration and improvement , not just steady-state delivery Is pragmatic and solutions-focused , able to work through early-stage challenges Is willing to share knowledge and add value beyond a narrow remit Can operate effectively within public sector processes and governance Desirable Experience with Dynamics 365 Customer Voice Previous UK Public Sector experience Experience supporting early-stage campaign rollout or platform adoption , including email warm-up activities Contract Details • Contract Type: Freelance / Full-time Short-term Contract - outside IR35 • Location: Remote (UK-based candidates preferred) • Start Date: ASAP • Clearance: Candidates must be eligible to work with UK Government departments / BPSS.