Crisis Hotline and Ticketing Operator - Contract Basis (MY)

About ThoughtFull: ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! Responsibilities: (Professional training will be provided) Provide psychological first aid (attend, de-escalate/escalate and intervene) to crisis callers from our corporate clients in English, Malay, Mandarin and Cantonese. Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene). Provide accurate and up-to-date information to callers/individuals accordingly. Refer callers/individuals to appropriate resources when needed. Collect accurate data about calls and callers with proper record keeping. Monitor and manage the company’s ticketing platform, ensuring timely handling of app bugs and support requests. Supported by the in-house clinical team in administrative processes and psychological case management. Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app] Flexible working locations, you can be based anywhere. Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent. Preferably a licensed or registered mental health professional with experience in crisis management hotlines. Fluent in English, Malay, Mandarin and Cantonese. Must be punctual, reliable and able to work varying shifts. Have sufficient digital and computer literacy and a meticulous record keeper. Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality; Open to learning; committed and motivated to learn and improve. Fresh graduates are encouraged to apply. Opportunity to make a positive impact and save lives Work in a leading mental health tech company in SEA Partner with us to make mental healthcare accessible to all