Crisis Counselor - Fully Remote in Illinois
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Overview
Salary Range
$24.35 - $26.35 Hourly
Position Type
Full Time
Job Shift
Swing
Travel Percentage
None
Category
Health Care
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Qualifications & Benefits:
Education (one of the following required):
Bachelor’s Degree from an accredited 4 year college or university.
Experience:
Minimum of
1 year
direct experience in behavioral health, counseling, or social services
Location:
Remote, Illinois residency required
Benefits
Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to
4 weeks in your first year
)
Opportunities for professional growth and advancement
Compensation & Incentives
In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
+ $1.00/hour -
Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay
post-training.
+ $1.00/hour -
for working a
full 40-hour schedule
in the workweek
post-training
Shift Differentials:
Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.
Who We Are
Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded “Top Workplace” honors for our strong culture, mission-driven work, and commitment to employee well-being.
We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
Role Expectations:
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs,
not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.
Ensure a
secure, HIPAA-compliant home workspace
with a locking door and a
wired, stable internet connection
.
What You Can Expect
Six-Week Paid Virtual Training Cohort:
Monday–Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations.
Successful completion is required for continued employment.
Remote Scheduling:
Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different