Credentialing Specialist

About Us Founded in 2012 by Franchesca Van Buren, Esq. , Insight Therapy Solutions is a leading telehealth provider delivering high-quality, accessible mental health care across the United States. We offer secure online therapy sessions for individuals, couples, and families, empowering clients to receive care wherever they are. Our mission is to break barriers to mental health support through compassion, inclusivity, and innovation. We are proud to serve diverse communities with licensed clinicians who specialize in evidence-based, client-centered care. At Insight, we believe that healing begins with connection, within ourselves, within our team, and with the people we serve. Together, we’re redefining what it means to care in the digital age. Job Description This is a remote position. About Insight Therapy Solutions Insight Therapy Solutions is a growing behavioral healthcare organization providing therapy, psychiatric services, TMS, and other mental health solutions across multiple states. As we continue to expand, we're looking for an experienced Credentialing Specialist who can help ensure our providers remain credentialed, contracted, and ready to serve patients without interruption. This role plays a critical part in supporting provider onboarding, revenue cycle performance, and organizational growth. The Opportunity This is an excellent opportunity for a credentialing professional who enjoys ownership, organization, and problem-solving. You'll work closely with leadership, clinical operations, billing, and provider onboarding teams to manage the full credentialing lifecycle for a growing network of behavioral health providers. If you enjoy navigating payer requirements, managing complex credentialing processes, and helping healthcare organizations scale, you'll thrive in this role. Perks & Benefits: Paid Time Off (PTO, 10 days annually) Paid U.S. holidays Paid birthday leave Parental leave Monthly health stipend What You'll Be Responsible For Provider Credentialing & Enrollment Manage initial credentialing, enrollment, and recredentialing processes for providers across commercial, Medicare, and Medicaid payers. Prepare, submit, track, and follow up on credentialing applications through approval. Coordinate provider onboarding activities related to payer enrollment and network participation. Complete government payer revalidation and enrollment updates as required. Database & Compliance Management Maintain accurate provider records across CAQH, PECOS, NPPES, CMS, and other credentialing platforms. Ensure provider files remain complete, current, and audit-ready. Monitor credential expiration dates and proactively manage renewals. Maintain credentialing documentation in accordance with payer and regulatory requirements. Payer Relations & Contract Management Support provider enrollment with commercial insurance plans, Medicare, and Medicaid. Assist with payer communications and issue resolution. Participate in fee schedule review and contract negotiations when applicable. Track credentialing and enrollment statuses to minimize delays in provider activation. Cross-Functional Collaboration Partner with Clinical HR, Billing, and Operations teams to resolve credentialing-related issues impacting provider participation or reimbursement. Communicate progress, risks, and timelines to managers and leadership. Identify opportunities to improve credentialing workflows, processes, and tracking systems. What Success Looks Like Within your first year: Provider credentialing applications are submitted accurately and completed on time. Recredentialing and revalidation deadlines are met without lapses. Provider onboarding timelines improve through proactive follow-up and coordination. Credentialing-related billing denials and delays are minimized. Leadership has clear visibility into credentialing progress and provider readiness. Success in this role means becoming a trusted credentialing expert who helps providers join networks efficiently and supports the organization's continued growth. What We're Looking For Required 2+ years of healthcare credentialing experience with U.S.-based healthcare organizations. Hands-on experience with commercial payer credentialing and provider enrollment. Experience managing CAQH, PECOS, NPPES, CMS, and related credentialing systems. Strong understanding of Medicare, Medicaid, and commercial insurance credentialing processes. Excellent organizational and documentation skills. Strong written and verbal English communication skills. Ability to manage multiple credentialing projects and deadlines simultaneously. Proficiency with Google Workspace, spreadsheets, and credentialing databases. Preferred Behavioral health or mental health credentialing experience. Multi-state credentialing experience. Experience with fee schedule analysis or contract negotiations. Knowledge of revenue cycle impacts related to provider credentialing. Experience working in a remote healthcare environment. You'll Thrive Here If You... Enjoy working in a highly organized and detail-oriented environment. Take ownership of tasks and follow them through to completion. Are proactive about solving problems before they become barriers. Communicate effectively with providers, payers, and internal teams. Want to contribute to the growth of a fast-moving healthcare organization.