Costa Rica Senior Analytics Engineer

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Analytics Engineer to serve as a leading technical expert for analytics engineering and analytics-ready data architecture supporting GXI Enterprise (GXI-E), our advanced analytics platform. This role independently solves highly complex and ambiguous data challenges and sets standards and best practices that influence analytics delivery across GXG. The Sr. Analytics Engineer designs, governs, and evolves scalable analytics‑ready data solutions that support advanced analytics platform delivery. Through deep expertise and independent decision‑making, this role is ideal for someone who thrives at working with complex data integrations and backend processes, enabling scalable reporting, measurement, and insights that support strategic decision‑making and digital experience outcomes for our clients. You will transform complex, externally sourced data into standardized, reliable models that enable scalable reporting, dashboards, and measurement. By establishing repeatable integration patterns and backend processes, this role improves data readiness, delivery efficiency, and the quality of insights that inform client decision‑making and digital experience outcomes. Strong candidates are subject-matter experts with a systems‑thinking mindset who are comfortable influencing cross‑functional stakeholders, mentoring through example, and shaping long‑term analytics approaches. Top candidates have a passion for understanding customer behavior, are experts in interpreting data from email, web, social media platforms, and client systems, are comfortable with storytelling with data, and confident presenting to internal and external stakeholders. Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers. Who We Are: Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context. Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions. Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities. Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility. How We Show Up to Work: Demonstrate a polished, professional relationship with colleagues and customers. Assume positive intent. Be collaborative. Create space for and be open to different expertise and experiences. Be dependable and reliable for our customers and our colleagues. Be organized and manage your own workload. Be proactive. Be willing to jump in, not wait to be told. Be willing to try something new, not dependent on documented examples. Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. Be open to feedback. Listen with the same passion with which you want to be heard. Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know. What Your Impact Will Look Like Essential Function: Leads analytics engineering and analytics‑ready data architecture across GXG for Government clients Lead the development, implementation, and governance of analytics engineering standards and best strategic practices influencing enterprise delivery Design and maintain highly reliable, standardized data models, transformation logic, and validation frameworks for customer analytics delivery Own the analytics-engineering layer for our advanced analytics platforms, transforming product-delivered data into analytics-ready delivery Act as GXG’s senior advisor for complex customer data integrations and technical decision-making Define reusable integration patterns, templates, and documentation to support scalable delivery, reducing ambiguity and startup time Define and evolve GXG processes for data quality, QA, backfills, and release coordination. Monitor and resolve data quality and consistency issues to ensure data structures support dashboards, metrics and client outcomes Triage data issues within GXG and coordinate clearly scoped escalations to Product teams when required Provide strategic input on analytical methodologies, measurement frameworks, and best practices. Improve organizational team efficiency by identifying systemic data challenges and driving durable, scalable solutions You Will Love This Job If You Have Knowledge/Skills/Abilities: Advanced SQL and strong analytics‑ready data modeling skills Subject‑matter expertise with the ability to define and influence best practices at an organizational level Demonstrated ability to define, communicate, and enforce analytics engineering methodologies at an enterprise scale, ensuring alignment with organizational goals and industry benchmarks Strong understanding of cloud data ecosystems and upstream data pipelines Exceptional data quality discipline, including validation, reconciliation, and auditability Systems thinking mindset with comfort operating in ambiguous, high-complexity integration scenarios. Clear technical communication and cross‑functional collaboration skills. Proven experience developing dashboards and reporting solutions; Amazon QuickSight and Tableau is a plus. Strong background in quantitative research and statistical analysis; qualitative research a plus. Deep understanding of web analytics and behavioral data, including event‑based and engagement datasets from tools such as Google Analytics (GA4), Adobe Analytics, Siteimprove, or similar. Experience integrating multi‑channel digital data sources, including email marketing platforms, social, surveys, and other emerging customer feedback and engagement channels. Comfortable leading external client-facing workstreams Experience and/or enthusiasm for working with government clients with passion for public service, citizen engagement, and communication Experience/Credentials 8+ years of experience in analytics engineering, data analytics, or business intelligence, supporting analytics delivery in complex, cross‑functional environments; experience with web analytics, digital marketing data, or government technology preferred, working with external clients Proven track record of establishing and governing analytics engineering standards with enterprise‑level impact, influencing organizational data strategy and outcomes About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey. A few culture highlights include – Employee Resource Groups to encourage diverse voices Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs. Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. We bring in special guests from time to time to discuss issues that impact our employeepopulation The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.