Content & Social Media Manager

Content & Social Media Manager If you’re passionate about content, storytelling and driving measurable impact through social media, we’d love to hear from you. Location: Hybrid, London Location The Role We're looking for a Content & Social Media Manager to lead the development and execution of our insight-led content and social media strategy. This is a high-impact role responsible for shaping Premium Credit’s external narrative, strengthening our brand presence, and driving engagement across key audiences. You will create and deliver an always-on content ecosystem across social media, website and owned channels—ensuring consistency, quality and measurable performance. As an ambassador for Brand & Marketing, you will work closely with stakeholders across the business to position PCL proposition to relevant target audiences in key markets through content that drives visibility, advocacy and commercial impact. About Premium Credit Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing. Certified as Great Place to Work, we’re a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal. Our Brand & Marketing function is central to our growth strategy—connecting, elevating and growing our presence across key markets. Key Responsibilities Content & Strategy Lead and deliver a data-led content and social media strategy aligned to business and brand objectives Develop a cohesive storytelling framework across all channels (social, website, newsletters) Plan and deliver multi-format content (copy, visual, video) supporting campaigns, events and product launches Social Media & Channels Own and manage Premium Credit’s social media channels Drive audience growth, engagement quality and brand visibility Manage content calendars, publishing and community engagement Content Creation & Governance Own end-to-end copy development across channels, including website, social and partner communications Ensure content is consistent with tone of voice, brand standards and regulatory requirements Develop toolkits and messaging frameworks to support scalable, consistent storytelling Performance & Optimisation Define KPIs and measure success across reach, engagement, follower growth and web traffic Analyse performance and provide clear, actionable insights Continuously test and optimise content formats, messaging and cadence Collaboration & Leadership Partner with campaigns, events, product and sales teams to deliver integrated activity Act as a content and brand ambassador, enabling colleagues to represent Premium Credit effectively Promote best practice and innovation, including the responsible use of AI tools to improve efficiency About You What We’re Looking For Proven experience leading content strategy and delivering always-on content and social plans Strong hands-on experience managing corporate social media channels across B2B and B2C audiences Excellent writing and editing skills with a strong sense of tone, storytelling and audience engagement Experience producing multi-format content and managing end-to-end content calendars Data-driven mindset with the ability to translate insights into clear recommendations Strong stakeholder management skills, with experience delivering cross-functional initiatives High attention to detail and ability to operate in a regulated environment Desirable Experience in financial services or another regulated industry Understanding of SEO and digital content optimisation Relevant qualification (e.g. CIM, CIPR or equivalent) Why Join Us? At Premium Credit, you’ll be part of a collaborative and forward-thinking organisation where Brand & Marketing plays a key role in shaping the future of the business. You'll have the opportunity to: Lead a high-profile content and social strategy Work across exciting campaigns and initiatives Contribute to a strong, values-led culture Drive innovation in how we engage customers and partners We’re committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to [email protected] If you're made an offer of employment you'll be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time. To ensure you can work from home efficiently you'll be asked to provide your internet speed at the application stage. Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share. By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice ( https://www.premiumcredit.com/Recruitment-privacy-notice ) for further information on how we process your personal data during the application process. All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment. So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you. Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early. We're not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role. Department Brand and Marketing Locations Hybrid, London location Remote status Hybrid Employment type Full-time About Premium Credit Limited We proudly support our community of customers and partners in creating opportunities through convenient payments. Founded in 1989 Co-workers Approximately 600