Content Operations Technician (Contract)

About Filmhub 🎬 Filmhub is a global, all rights, film & TV distributor. Leveraging decades of industry expertise and a legacy of billions of dollars in global box office, we distribute unlimited opportunity to the storytellers, creatives, and makers who drive our industry. Filmhub was founded by world-renowned composer and producer Klaus Badelt (Pirates of the Caribbean, Gladiator) and Silicon Valley entrepreneur Alan d’Escragnolle (Square, Intuit) and funded by the top investors in tech & entertainment including a16z & 8VC . Pairing a global network of strategic relationships with cutting-edge technology, we represent the industry’s leaders, from producers of global blockbusters to Oscar legends, festival darlings, cinema auteurs, and indie heroes. What's the opportunity? 🤔 Are you a post-production tech whiz? Get out of your dark backroom and join us. You'll be keeping our quality standards high and users happy. If video codecs, extreme attention to detail, and great communication skills are in your DNA, read on. At Filmhub, you'll work on our rigorous video ingest QC (Quality Control). We are quality fanatics, keeping our video assets to the highest standards. You also control and monitor our cloud-based asset processing and delivery to the leading video streaming platforms worldwide. You'll also be part of our customer happiness mission - supporting filmmakers to make the most out of their films at Filmhub. Using cutting-edge online tools, you'll respond to user questions and concerns, solving issues before they turn into problems. Our ideal candidate worked as tech in video or audio post, film and TV editorials, mixing stages, VFX studios, or audio recording studios. They know all "Export as.." settings of Avid/Final Cut/etc. inside out, and is solid with audio and video codecs and formats. Ideally, there's experience with file-based QC (Baton/Dalet/Aurora etc.), but not required. Good written communication skills and passion for indie film is a must. What will I be doing? 🚀 Run our rigorous ingest QC, onboarding independent film and episodic titles, including video, related assets, and metadata Supervise and monitor our proprietary cloud-based asset processing and delivery to video streaming platforms Contribute to our help resources - write help articles, make tutorial videos Evaluate current product work with development team to improve user experience Manage individual project priorities, deadlines, and deliverables What skills do I need? 📖 1+ year(s) in film industry post production, video quality control, and/or content operations Extremely organized and detail-oriented, with a strong ability to investigate and troubleshoot Tech wizard with knowledge of: Video streaming and content delivery Video codecs - terms like DNxHD/HR, ProRes, bit rates, resolution, aspect ratios Audio file processing - terms like clipping, export, routing, loudness, metering Image processing - basics like cropping and scaling Excel/Google Sheets, project management tools Language skills: writing comprehensive support articles Passion for film and tech Bonus skills Broadcast formats and delivery specifications File-based workflows in broadcast or major studios File-based QC tools like Baton, Dalet etc. Audio non-linear editing tools like Pro Tools, Nuendo, Logic Pro Non-linear editing software like Avid, Final Cut, DaVinci Resolve, Adobe Amazon Web Services FFmpeg Not afraid of the command line in Mac and Linux Filmhub, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, gender identity, national origin, veteran, or disability status. We will not tolerate discrimination or harassment based on any of these characteristics. Pay Transparency Notice: This is an incentive-based salary with target earnings between $25 and $30/hour. Final offer amounts and actual compensation packages are determined by multiple factors that are unique to each candidate, including but not limited to candidate skill set and depth of experience, certifications, scope of role, expertise and specific work location and may vary from the amounts listed above.