Consumer Service Specialist

Consumer Service Specialist Do you have experience in the health or life insurance industry such as advocating for consumers, claims administration, underwriting, auditing, contracts, consumer services, or compliance? Do you have knowledge of insurance laws and regulations? Are you able to communicate effectively in written and verbal form? Are you bilingual and do you speak Spanish? If you answered yes to these questions join our team as a Consumer Service Insurance Specialist in our Health & Life Division at the Utah Insurance Department! The Consumer Service Insurance Specialist will primarily be tasked with answering questions from consumers and reviewing insurance complaints. This is a great opportunity for individuals who are detail oriented and have a comprehensive knowledge of health or life insurance. Most of the consumer complaint review work is done independently with ample opportunities for collaboration with a larger team to discuss issues or policy questions as they arise. Organizational skills as well as the ability to clearly communicate compliance issues with companies are integral to the position. Job Details FT / PT Status – Full-Time Salary – $20.36 - $25.00 Hourly Wage Remote Work / In-Office – Hybrid Recruiter – Victoria Trujillo | [email protected] Application Deadlin e – June 17, 2026 at 6:00PM Key Responsibilities Be professional and provide exceptional customer service at all times Advocate for health & life insurance consumers to ensure insurance benefits are compliant and provide required consumer protections. Review and analyze health or life insurance complaints to ensure compliance with federal and state laws. Effectively communicate with insurers regarding complaint findings. Individuals with experience in advocating for consumers are preferred. Qualifications Minimum Qualifications: The best qualified candidate for this position will have 3 or more years of experience in the health or life insurance industry Preferred Qualifications: Experience in insurance contract, products, claims administration, consumer services, and conflict resolution. Knowledge of health or life insurance laws. Strong, well-rounded computer and writing skills. Ability to work both independently and within a team environment. Ability to read, understand, apply, and explain federal and state laws. Ability to speak Spanish, with health or life insurance experience. About the Role Location – Taylorsville State Office Building 4315 S 2700 W Taylorsville, Utah, 84129 United States Background Check Required – Yes Drug Test Required – No Schedule Code – B - Competitive Career Service Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here . Other benefits may include: Job Stability: Enjoy the security and reliability of employment within a well-established organization. Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization. Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals. Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency The Utah Insurance Department's mission is to foster a healthy insurance market by promoting fair and reasonable practices that ensure available, affordable and reliable insurance products and services. To learn more about the Insurance Department, click here . EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.